Account Manager

Role Outline

The Account Manager will be part of the sales team and responsible for the day-to-day account management of our existing and future customers of our Wireless Business Unit maintaining and improving relationships to deliver high quality service sustainable growth and partnership objectives.

The Account Manager will be the first point of contact for these customers managing all aspects of the account including quoting and forecasting invoice schedule creation payment milestone compliance project and delivery updates dispute resolution internal reporting and general administration including CRM updates and maintenance.

The role would be ideal for someone who is organised and professional numerate a team player and able to work cross functionally in a complex high-tech environment to deliver on company objectives. Possibly from a technical project management accounts background.

Role:

Customer Relationships

• Point of contact for all enquiries and communications with assigned customers
• Understand the customers business what we do for them what they sell
• Understand opportunities and challenges how can we improve our product portfolio
• Represent the customer at internal meetings be the voice of the customer at Sivers
• Add value and find opportunities to grow the business together address issues assertively build trust and be able to hold own in business discussions.

Quotes and Proposals

• Ensure PO coverage in place to deliver annual revenue budget for assigned customers
• Provide accurate quotes for repeat and new business utilizing sale tools/process in place
• Involve wider team of internal stakeholders for technical and commercial support

Forecasting

• Support the CRO Sales Operations and Business Unit Finance with accurate forecasting and budgeting
• Create customer sales plans that result in sustainable sales growth
• Work with customers to improve visibility and forecast accuracy rolling 6 months view
• Strive for PO coverage that gives engineering and operations time to plan for production
• Deliver quarterly/annual sales targets hold the business accountable for OTD of WIP

Business Administration

• Develop and maintain a sales opportunity pipeline with business opportunity details and sizing
• Responsible for all sales activities related to the customer all commercial data must be entered and recorded on the CRM system and business opportunity pipeline Tracker system for use by the wider business.
• Data to be maintained which includescustomer forecasts expected PO values and dates creation of associated invoice schedules and payment milestones filing of paperwork and other associated sales documents.
• Sharing of WIP progress with customers keeping them informed of progress vs Commit dates managing delays attending a variety of internal meetings each week.
• Maintenance of CRM system to ensure a real-time view of customer revenue potential for current month/quarter/year reporting to wider business at meetings
• Preparation of reports updates future expectations and meeting notes
• Frequent travel to customers and where required support company trade shows/events

Key Skills/ Qualities/ Experience

• Degree qualified or equivalent: graduate in a numerate engineering or business discipline
• Ability to work in a fast-paced complex environment with minimal supervision.
• Experience in photonics or semiconductor wafer fabrication a plus
• Excellent verbal and written communication skills
• Ability to maintain effective relationships with internal and external customers.
• Negotiation skills

Personal Fit:

• Result orientated with sense of urgency whilst quality conscious.
• Be willing to uphold company standards act as a role model and take ownership.
• A highly proactive and organised individual able to juggle multiple tasks and prioritize
• Someone who loves working with people
• A team player with energy and drive to accomplish targets and objectives
• Comfortable in a business with an advanced start-up culture.