Account Management Analyst
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
At Ayvens progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us and get better with every move.
Areas of responsibilities
Ensure that the contracts are handled correctly from both a commercial and legal point of view along with Ayvens customer support policies and procedures
Create Master Leasing Agreement and other required documentation; initiate manage and check contracts signing
Update system with signed contract set-up MLA activation in the system and validate signing
Action vehicle contract In-life changes requests
Receive pre-order request and create order in the system
Receive service change or data amendment request and update system with contract change within SLA
Process end of contract related activities
Responsible for carrying out a high-quality customer service by creating robust documentation and process mapping and be part of an end to end support of transition
Provide excellent customer service with the ability to build productive relationships conduct quality sample assesments and identify process improvements
Assisting department as needed/requested by line manager ( back up structure required trainings)
Job Requirements
University degree/diploma (e.g. in business management economics etc)
Intermediate MS Office (Excel);
Experience working in a multi-lingual international organization
English (fluent verbally and written)
Excellent communication skills and customer oriented mindset
As a member of our team you willbenefitfrom:
25 daysof annual leave;
1 sick day/year;
1 day off for your birthday;
Family Private healthcare subscriptionatSanador/ReginaMaria;
Monthly budget in Benefit Platform;
Holiday gifts for Easter Christmas through Benefits Platform;
Loyalty bonus at3 and 5 yearsseniority in company;
Special eventsbonus(marriagechildbirth other);
Opportunities and trainings for ongoing professional growth and career advancement;
Hybrid work setup-3days/weekin the
office(Timpurinoimetrostation);
Discounts for dental carefromEdentclinic;
Massage in the office on Tuesday and Wednesday.
Why Ayvens
With over 3.4 million vehicles managed across more than 42 countries we provide full-service leasing flexible subscription services fleet management services and multi-mobility solutions to customers of all sizes including large corporates SMEs professionals and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. Were committed to sustainable mobility and have made it a core part of our everything we do were guided by the principles of authenticity curiosity commitment and collaboration. We aim to foster an organisation thats diverse in people and ideas where everyone can thrive and be themselves no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates news and insights.
*ALD Automotive LeasePlan are rebranding to Ayvens across all 42 countries by 2025.
Required Experience:
IC
About Company
Somos a Ayvens (antiga LeasePlan), líder global em mobilidade sustentável. E num mundo que precisa de formas mais intuitivas e sustentáveis de mobilidade, estamos empenhados em fazer a vida de todos os nossos clientes fluir melhor, desde grandes empresas a particulares.
