Associate Director-Sales Loyalty

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

At AT&T we empower leaders to drive change in a fast evolving connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

As an Associate Director-Sales Loyalty position your tasks may include but are not limited to the following:

• Leads coaches and develops managers that supervise frontline inbound consumer representatives to exceed all sales collections and retention objectives service metrics and customer experience metrics.
• Manages the day-to-day operations from executing leadership academy tactics designing incentive plans and creating an environment that promotes engagement.
• Responsible for hiring attrition ramp plans and grievance process.
• Utilizes strong product and pricing knowledge exercises judgment and resolves complex problems.
• Responsible for influencing decisions regarding the hiring firing disciplinary action and promotional activity for subordinates.

Compensation Offered:

Our Associate Director-Sales Retention/Collections earns between$77400 - $116200 $40000 Target incentive. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography experience expertise and education/training.

Key Responsibilities:

Leadership and Customer Experience:Lead a consumer sales and retention organization to exceed sales retention productivity and customer experience objectives and create an environment that fosters engagement and high performance.
Data Analysis and Strategy Development:Analyze data to develop and implement strategies that drive revenue generation and continuous improvement.
Operational Management and Efficiency:Direct daily activities and execution of call center operations to achieve revenue goals service metrics enps and cost effectiveness.
Strategic Policy and Innovation:Implement strategic policies and develop innovative initiatives for technology corporate compliance training and workforce planning.
Collaboration and Alignment:Collaborate with various business areas to drive strategic alignment manage change and maintain strong domestic relationship. Maintain a cordial and collaborative relationship with union leaders while leading a bargained for employee base.

Virtual or hybrid leadership operational experience:Strong operational and engagement experience leading virtual hybrid or in office teams. Understand dynamics of technology coaching and development to overdeliver on all key metrics and employee engagement.

Education:

Bachelors degree (BS/BA) desired.

Experience:

5 years of related sales experience.

Supervisor Role:

Yes

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories
• AT&T internet (and fiber where available) and AT&T phone

If youre ready to make an impact on our business and your career bring your bold ideas to a world of possibility. Apply today!

Ready to join our team Apply today!

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.