Staff Software Engineer

Job Description

Who were looking for:

Zendesk is seeking a Staff Software Engineer for our Engineering Productivity Test team in Singapore this role youll deliver high-impact tooling and services that improve how Zendesk engineers build test and release softwarereducing friction increasing confidence and driving quality at scale.

About the team:

Were the Engineering Productivity Test team in Singapore. We improve how engineering teams across Zendesk test validate and ship software by building development tools test frameworks and streamlined workflows that increase confidence and reduce cycle time. Our focus is on raising the quality bar through better automation and repeatable testing practiceshelping teams catch issues earlier move faster and operate more efficiently. Join us to shape the testing foundations and developer experience that enable Zendesk engineers to deliver high-quality products at scale.

What you get to do every day:

• Build and evolve AI-powered capabilities that improve testing productivity and software quality across Zendesk.

• Own and evolve the core testing services tools and frameworks that engineers rely on to ship with confidence.

• Create automation and infrastructure that makes the testing ecosystem fast reliable and developer-friendly continuously reducing friction in the delivery pipeline.

• Partner closely with product and platform engineers to understand pain points prioritize the highest-impact improvements and drive adoption through great ergonomics.

• Be the go-to engineer for testing productivity: respond to requests troubleshoot issues and turn feedback into scalable improvements.

• Lead design and delivery of testing productivity initiatives and mentor engineers by raising the bar on reliability and maintainability across the platform.

• Share knowledge through clear documentation examples and enablement to help teams ramp up quickly and use the tooling effectively.

What you bring to the role:

• Interest and ability to apply AI/LLM-assisted approaches to improve testing productivity and software quality

• Strong software engineering fundamentals (APIs debugging code quality performance-minded development)

• Experience building maintaining or operating test platforms and tooling (services frameworks CI/CD integrations) that enable QA and engineering teams

• Familiarity with end-to-end testing ecosystems and common tools (e.g. Playwright Cypress Selenium or similar)focused on enablement rather than authoring tests

• Proven ability to improve reliability and developer experience in testing workflows (reducing flakiness improving stability speeding up feedback loops)

• Proficiency in one or more languages used for internal tooling (e.g. Ruby Go TypeScript/JavaScript Python)

• Solid understanding of CI/CD pipelines and how test stages run at scale in build systems (e.g. GitHub Actions Jenkins or similar)

• Strong troubleshooting skills across systems and environments (pipelines dependencies infrastructure test environments) with a systematic approach

• A strong internal customer mindset: comfortable handling requests from QA and engineers prioritizing effectively and communicating clearly

• Strong collaboration skills across teams and time zones; able to drive adoption and influence without direct authority

• Bonus: experience with observability (logs/metrics/traces) and using data to measure reliability and productivity improvements

• Bonus: experience operating internal services (on-call rotations incident response SLOs) and improving operational readiness

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.