Implement Analyst I

The Implementation Analyst I manages the initial implementation of software setup of new and existing client properties for Renter Engagement Solutions Services as well as provides fact-based implementation guidance to ensure successful transfer of information. Using established procedures the IA is required to analyze client data and take the appropriate actions necessary to implement all requested products. This person should have exceptional customer service project management and organizational skills as well as above average computer skills. The Implementation Analyst is instrumental in effectively communicating challenges to the appropriate departments to ensure a positive client implementation experience.

• Implementation of one or more products for small to midsize property management companies.
• Coordination of RealPage services including data conversion and training.
• Creating logos and completing web design tasks
• Deliver on-time implementations per agreement with the customer.
• Support clients through the implementation process to achieve a high level of client satisfaction.
• Identify and escalate to your leader issues or risks to assigned implementations.
• Review client business practices and confirm data is converted in a way that best utilizes RealPage products.
• Review complex orders to confirm that all services being provided have been properly requested.
• Perform peer review of the work produced by teammates to ensure it meets department quality standards.
• Meet strict deadlines and manage multiple projects within a short time frame.
• Communicate with management regarding the status of assignments and any obstacles encountered that may hinder the achievement of designated goals.

QUALIFICATIONS

Required:

• Graduate of any four-year course related to IT or software.
• With 2 years work experience in Digital Marketing SEO and Graphic Designing
• With background using photoshop SharePoint and Salesforce
• Proven track record in managing large-scale client rollouts and cross-functional projects.

KNOWLEDGE/SKILLS/ABILITIES

Required:

• Ability to interpret business rules workflows and system parameters with accuracy to support configuration and implementation.
• Precision in handling configurations data conversions audits and peer reviews to maintain high standards of quality.
• Capacity to identify issues assess risks and escalate concerns to leadership when necessary.
• Competence in managing multiple projects and meeting deadlines within tight timeframes.
• Commitment to supporting clients by aligning requirements and ensuring satisfaction throughout the implementation process.
• Familiarity with RealPage Front Office solutions and related services to support product-specific tasks.
• Foundational knowledge of HTML/CSS and graphic design tools to assist in web-based configurations.
• Understanding of basic data migration principles and the use of configuration tools for effective data conversion.
• Skill in configuring pricing structures leasing forms and system parameters based on client specifications.
• Responsibility for reviewing peer work and validating orders to ensure configuration accuracy.
• Clear and effective communication with leadership and cross-functional teams to support collaboration.
• Ability to work closely with project managers consultants and technical support teams to achieve shared goals.
• Flexibility in managing shifting priorities and handling multiple tasks in a dynamic environment.
• Initiative to identify process gaps early and recommend actionable improvements.
• Knowledge of property management operations and how RealPage products align with client needs.
• Application of structured onboarding and best practices to ensure smooth and efficient implementation.
• Proficiency in using Excel Word Outlook and Teams for daily communication and documentation.

Physical Demands and Working Conditions

The Implementation Analyst I role is primarily desk-based and involves prolonged periods of computer use. The employee must be able to use hands to operate a computer handle documents and interact with tools and equipment. Clear verbal communication is essential for team collaboration and client interaction. Visual requirements include the ability to focus on detailed work distinguish colors and adjust to varying screen displays. The role may occasionally require lifting or moving items weighing up to 10 pounds. Work is performed in a standard office environment with moderate noise levels and consistent access to communication and productivity tools.