Pensions Assistant (Redeployment 23242)

• Suffolk County Council
• Address: Endeavour House Ipswich Suffolk IP1 2BX hybrid working
• Salary: 25185per annum (pro rata for part time)
• Hours: 37 hours per weekflexible working options available
• Contract: Permanent

This advert is open to current redeployment Suffolk County Council staff only

As a modern flexible and effective organisation at Suffolk County Council were driven to make a positive difference to the environment the communities we serve and the careers of our people. Thats why when you join us as a Pensions Assistant youll be encouraged to share your fresh thinking and empowered to explore new ideas that will shape and improve our services as well as your career.

Reimagine the possibilities.

Your role and responsibilities

You will be working on the Pensions Helpdesk and will provide first point of contact help and support to our members. This helps the Pensions team provide the customer with the information they need and ensures the team meets its service level agreement with its scheme employers.

You will assist in the provision of a proactive efficient and effective pensions service while being responsible for creating and maintaining accurate records.

You will need

• to be able to work to a high degree of accuracy
• effective and demonstrable communication organisational and time management skills
• to be friendly and build a good rapport with your customers and put them at the forefront of everything you do.

You can view a full list of requirements in theJob and Person Profile(JPP) which you can find in the How to apply section towards the bottom of this advert.

If you believe you can succeed in this role apply. Even if youdontmeet all requirements still apply. We would appreciate the opportunity to consider your application.

Empowering Everyone

Were big believers in potential possibility and the power of different ideas. Were always searching for ways to encourage respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals especially those from groups that are currently underrepresented in the organisation as shown in ourWorkforce Equality Report

For more information

Please contact Kelly Chisnall for a casual conversation. You can contact her by calling or emailing

How to apply

Step 1 - Read theJob and Person Profile (JPP) (docx).

Step 2 - Click Apply Now to start your online application.

Step 3 -Upload asupporting statement indicating how you meet each of the criteria in the Person Profile sectionof theJPP.

• You should use theSupporting Statement template (Word).
• Please use Arial font size 11 and keep your statement to a maximum of two sides of A4.

Step 4 -Upload a CV (Curriculum Vitae) (without name and personal details).

Please note:Without a supporting statement and CV your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

For guidance on completing your application please see ourHow to Apply page.

Planning to use Artificial Intelligence (AI) Please ensure your application still reflects your own skills experience and ideas. If used inappropriately your application may not be processed. Please read ourguidance for using AI to understand whats acceptable.

Do you need any reasonable adjustments to help you to apply If you are disabled and/or have additional support needs you can request reasonable adjustments. You can do this by contacting our Recruitment Team ator. You can find examples of possible adjustments on ourReasonable Adjustment pages.

Closing date: 11.30pm:13 May 2026.

This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid