Customer Service Representative I- HDT

Position Summary

Working under general supervision the Customer Service Representative I is a direct link between the customer and business with the responsibility to deliver superior customer service in providing customer with product availability expediting of orders scheduled delivery dates purchase order change request along with communicating published product lead times. Receive prioritize review purchase order contract terms andclausesand enter orders.

Essential Duties and Responsibilities

• Retrieve review and enter new purchase orders purchase contracts blanket orders or sales releasesutilizingthe Contract review procedure (60-1020) with high accuracy and process purchase order change requestexpediterequest and cancellation request. Cross functional coordination with Quality Engineering Manufacturing and Sales Supervisor with any discrepancies.

• Process RGA (return orders); coordinate with Sales Specialist Quality Finance and Shipping.

• Answer phones and email requeststimelytomaintaininternal and external customers requested information delivery of ordersexpediteshipmentsand shipping information.

• Enter new customers andmaintainexisting customermasters forchanges made to shipping information billinginformationand delivery addresses.

• Maintain customer portals:

• Follow up reports delivery dates and shipmentinformation.

• Pull print and Acknowledge customer forecast purchase order or purchase order changes for delivery pricing and terms.

• Review inventory levels for vendor managed inventory customers.

Success Measures

• Achieve andmaintaincustomer satisfaction scores

• Meet response time and productivity targets consistently

• Demonstratestrong communication empathy and problem-solving skills

• Contribute to a positive and collaborative team environment

Qualifications

• Excellent grammatical telephone communication/verbal writing and listening skills.

• Must have strong emphasis on detail and error-free work.

• Proven ability toestablishwork priorities.

• Proficient at using Microsoft WordExceland PowerPoint

• Prefer a minimum of one (1) yearcustomer serviceexperiencein office setting

Working Conditions

• Operates in a professional officeenvironmentwith regular use of computerphonesand standard office equipment

• Prolong sittingstandingand walking isrequired

• Frequent communication with internal customers requiring a visit to their department including production area

Core Competencies-Individual Contributor

• Action Oriented

• Collaborates

• Communicates Effectively

• Decision Quality

• Drives Results

• Ensures Accountability

• Instills Trust

• Plans & Aligns

• Situational Adaptability

ModelsFlexfabsHEARTS Values:

• Honesty Dothe right thing.

• ExcellenceContinuously search for ways to exceed expectations.

• Accountability Takeextreme ownership

• RespectRecognize the values of eachassociate

• TeamworkCollaborate communicate andtake action

• SupportIndividualsorganizations & community
  

Flexfabis an equal opportunity employer to all protected groups including protected veterans and individuals requires access to technical data subject to the International Traffic in Arms Regulations (ITAR).Only U.S. persons (citizens lawful permanent residents refugees or asylees) are eligible

If you meet these qualifications and are interested in being considered for this position pleasesubmityour application and update your .