Quality Assurance, Specialist Complaints

Cardinal Health Canada with over 1300 employees nationwide is an essential link in the Canadian healthcare supply chain providing over 70000 products to healthcare facilities and medical professionals across the country.

Quality develops and implements quality policies procedures and processes to ensure products and services comply with regulatory standards and specifications.

Post Market Vigilance assesses clinical customer experiences for the companys products and services and maintains regulatory compliance with regards to product complaints and the reporting of safety adverse events for all products manufactured or distributed by the company.

For more information on what it is like to work for us please watch this video: Cardinal Health - Wings.

Your Contributions to the Organization will be to:

• Daily tasks include coordinating complaint activities including logging sample management investigation customer response etc.

• Utilize the local Decision Tree for determination of Health Canada reportability and timelines

• Complete and submit required Health Canada reports

• Work with other departments and business units to facilitate complaint activities

• Create and communicate local metrics on an ongoing basis to identify trends and highlight opportunities with our business partners

• Support team activities and coverage actions

This Job might be for you if have:

• 0-2 years of experience preferred

• Bachelors degree in related field or equivalent work experience preferred

• Applied comprehensive knowledge of the Health Canada Food and Drug Act Canadian Medical Devices Regulations Drug Regulations and GMP Natural Health Product Regulations Cosmetics and Consumer Regulations.

• Experience with Excel PowerPoint Looker Veeva Vault preferred

• Highly organized problem solving analytical andfocused

• Proven communication skills (verbal written and presentation skills)

• Demonstrates detail-oriented attention in allfacetsof responsibilities

• Bilingual in French as an asset

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical dental and vision coverage

• Paid time off plan

• Defined Contribution Pension Plan

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

Cardinal Health is committed to employment equity and encourages applications from women visible minorities Indigenous peoples and persons with disabilities.

Cardinal Health is committed to accommodating applicants with disabilities throughout the hiring process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Human Resources team is responsible for working with applicants requesting accommodation at any stage of the hiring process.

Cardinal Health Canada is proudly recognized as a Great Place to Work in Canada. As an essential partner in Canadian healthcare we strive every day to build a culture of inclusion and collaboration where team members can be their authentic selves grow in their careers and be proud to serve our customer partners.

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Candidates who are back-to-work people with disabilities without a college degree and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race religion color national origin ancestry age physical or mental disability sex sexual orientation gender identity/expression pregnancy veteran status marital status creed status with regard to public assistance genetic status or any other status protected by federal state or local law.

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