Manager, Personal Lines

Why USAA

At USAA our mission is to empower our members to achieve financial security through highly competitive products exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA where our core values honesty integrity loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are looking for a Manager Personal lines who will incubate ideas and deliver innovative solutions to better serve our members in the Agency.

As a Manager personal lines you will coach mentor and develop Personal Lines teams to provide members and nonmembers with personal lines insurance solutions. Uses knowledge of personal lines marketplace to support Personal Lines teams throughout the client lifecycle. Accountable for team performance and deliverables. Collaborate with carriers on process improvements escalations exceptions and trends.

This role is remote eligible in the continental U.S. with occasional business travel. Relocation assistance is not available for this position.

What youll do:

• Serves as a team leader coach mentor role model and change agent to a team of employees who provide personal lines insurance.
• Collaborates with internal and external stakeholders (alliance carrier underwriting product management) to ensure quality submissions and appropriate coverage.
• Reviews key reporting results to include process adherence escalations and exceptions.
• Utilizes Agency Management Systems for operating in a multi-carrier environment to provide Day to Day operational support.
• Maintains high degree of industry expertise and knowledge of industry trends to facilitate and support the technical and interpersonal skills development of their team.
• Drives business results and revenue/product goal attainment; ensures team members provide appropriate product solutions to meet member needs.
• Handles member and team escalations and makes appropriate risk decisions based on policies.
• Interfaces with external carriers and partners leveraging knowledge of carrier relationships systems sales process and underwriting practices in a multi-carrier environment contributing to the department success.
• Responsible for assessing internal/external talent with the talent acquisition team to make informed hiring decisions.
• Responsible for leading team in support of achieving individual and team goals holding them accountable for performance and actions and developing employees through regular coaching and timely feedback.
• Ensures risks associated with business activities are effectively identified measured monitored and controlled in accordance with risk and compliance policies and procedures.

What youll have:

• Bachelors degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years of insurance sales and service experience and/or 6 years of Personal Lines agency experience.
• 2 years of direct team lead supervisory or management experience.
• Demonstrated leadership experience in a contact center and/or agency.
• Ability to work in agile and dynamic environment.
• Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days.

What sets you apart:

• Strong P&C insurance industry acumen.
• Contact center experience in process management/improvements.
• Experience in designing and evaluating test and learns.
• Experience facilitating training team meetings and/or huddles.
• Experience leading teammates through process technological and organizational changes.
• Experience engaging and influencing stakeholders within an organization to deliver a desired outcome.
• Experience using data to evaluate performance and determine opportunities for improvement.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation range:

The salary range for this position is: $77120 - $147390.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e. H-1B TN STEM OPT Training Plans etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical financial and emotional wellness. These benefits include comprehensive medical dental and vision plans 401(k) pension life insurance parental benefits adoption assistance paid time off program with paid holidays plus 16 paid volunteer hours and various wellness programs. Additionally our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits visit our benefits page on .

Applications for this position are accepted on an ongoing basis this posting will remain open until the position is filled. Thus interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.