Patient Access Representative

Your experience matters

Dignity Health East Valley Rehabilitation Hospital is part of Lifepoint Health a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Access Representativejoining our team youre embracing a vital mission dedicated to making communities healthier . Join us on this meaningful journey where your skills compassion and dedication will make a remarkable difference in the lives of those we serve.

How youll contribute
A Patient Access Representative who excels in this role:

• Performs receptionist registration and clerical duties associated with direct and scheduled patient admissions.
• Interviews patients for all pertinent account information and verifies insurance coverage.
• Ensures that all necessary demographic billing and clinical information is obtained and entered in the registration system with timeliness and accuracy assigning medical record number if appropriate.
• Distributes and explains forms documents and educational handouts to patients or family members ensures all necessary signatures are obtained for treatment.
• Meets with patient or patients caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.
• Communicates with admitting physicians office nursing unit staff and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
• Verifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments including co-pays and deductibles or refers to financial counselors for follow-up.
• Researches the patients visit history to ensure compliance with third party payer requirements completing appropriate documentation as applicable.
• Collects co-pays and other funds from patients based upon established criteria.
• Checks supplies and stocks supplies as needed.
• Serves as back-up for other functional areas.

What were looking for

Education:

• High school diploma or equivalent Required or 3 years of directly related experience may be substituted for the required education.

Skills & Experience:

• Requires critical thinking skills decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment.
• Knowledge of medical terminology strongly preferred.
• Ability to operate standard office equipment including but not limited to computer printer copier fax calculator.
• Time management and organizational skills.

Schedule: Full-time

Why join us

We believe that investing in our employees is the first step to providing excellent patient addition to your base compensation this position also offers:

• Comprehensive Benefits:Multiple levels of medical dental and vision coverage for full-time andpart-time employees.
• Financial Protection & PTO:Life accident critical illness hospital indemnity insurance short- and long-term disability paid family leave and paid time off.
• Financial & Career Growth:Higher education and certification tuition assistance loan assistance and 401(k) retirement package and company match.
• Employee Well-being:Mental physical and financial wellness programs (free gym memberships virtual care appointments mental health services and discount programs).
• Professional Development:Ongoing learning and career advancement opportunities.
  

More about Dignity Health East Valley Rehabilitation Hospital

Dignity Health East Valley Rehabilitation Hospital is a 40-bed state-of-the-art inpatient acute rehabilitation hospital in Gilbert. Operated jointly by Lifepoint Health and Dignity Health the hospital is part of Lifepoint Health a diversified healthcare delivery network committed to making communities healthier with acute care rehabilitation and behavioral health facilities from coast to coast. From your first day to your next career milestone your experience matters.

EEOC Statement

Dignity Health East Valley Rehabilitation Hospital is an Equal Opportunity Medical Centeris committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.