Support Officer

• Flexible location hybrid work arrangements
• Part-time 0.7 FTE and fixed-term until 22^nd December 2026
• HEW 5 $83407 - $% Superannuation

Join Deakins Faculty of Arts and Education as a Support Officer in our Professional Experience Office where youll play a key role in delivering a smooth and positive placement experience for our School of Education this frontline administrative role youll be the first point of contact for students mentors and school partners providing responsive support managing shared inboxes maintaining accurate documentation and helping coordinate the Victorian Paid Placement Grants program. If you thrive in a collaborative fastpaced environment and enjoy delivering exceptional customer service this is a great opportunity to contribute to a team that makes a real difference in the student journey.

As a Support Officer you will:

• Deliver effective and efficient front-line services by managing shared inboxes taking calls and responding to student mentor and school enquiries in a timely and professional manner.
• Act as the first point of contact for stakeholders needing support using sound judgement to triage enquiries and escalate matters to Placement Officers or Team Leaders with the appropriate level of urgency.
• Monitor and process documentation including placement records PPG eligibility forms and student information to ensure accuracy and compliance with university requirements.
• Collect and record information needed for placement and PPG administration ensuring data is entered accurately and actions are completed within required timelines.
• Collaborate closely with Placement Officers and Team Leaders to support daily operational tasks problem solving and smooth workflow across the placement cycle.

To be successful youll have:

• Completion of a Degree without subsequent relevant work experience; or
• Completion of an Associate Diploma and at least two years subsequent relevant work experience; or
• An equivalent combination of relevant experience and/or education/training

Heres how to apply:

Please submit your updated resume and a short cover letter outlining your skills and experience.

For a confidential discussion regarding this role please contact Kelly Wall (Manager Professional Experience) at

For a copy of the position description please see below:

PD - Support

Applications for this position close on Sunday 17th May at 11:55pm.

Are You Ready

Deakin is a Victorian university with a global impact. We are an agile dynamic and innovative university committed to making a positive impact through our excellence in education research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive thriving culture will ensure that people choose to come and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people and people of all abilities cultures sexual orientation and genders.