Infrastructure Support Apprentice

Infrastructure Support Engineer Graduate Apprentice / Campus Hire

Role Overview

We are looking for motivated engineering graduates to join our IT Infrastructure Support team as Graduate Apprentices / Campus Hires. This role is designed to provide foundational handson experience in enterprise IT infrastructure operations while developing technical professional and customerfacing skills.

This position is ideal for fresh graduates who are eager to learn grow and build a career in infrastructure and IT operations.

Key Responsibilities

Infrastructure Support

• Assist in supporting IT infrastructure components including servers operating systems storage and basic networking.
• Perform routine system checks monitoring and housekeeping activities under supervision.
• Support basic provisioning configuration and maintenance of infrastructure resources.

Incident & Service Request Handling

• Assist in handling incidents and service requests related to infrastructure issues.

Documentation & Process Learning

• Help update knowledge articles SOPs and runbooks.
• Learn IT service management and operational best practices.
• Adhere to security access control and compliance guidelines.

Learning & Collaboration

• Participate in structured training mentoring and onthejob learning programs.
• Work closely with senior engineers and crossfunctional IT teams.
• Demonstrate professionalism good communication and a customerfocused mindset.

Eligibility & Qualifications

Education

• Bachelors degree in Engineering or Technology -

Technical Awareness (Good to Have)

• Basic understanding of:
  • Windows or Linux operating systems
  • Server and data center concepts
  • Networking fundamentals (TCP/IP DNS basic awareness)
  • Storage concepts (SAN/NAS introductory)
  • Virtualization concepts (basic understanding)

Preferred (Nice to Have)

• Internship / apprenticeship / academic project experience related to:
  • IT infrastructure support
  • Systems or network administration
  • IT operations or data center environments

What We Offer

• Handson exposure to enterprise IT infrastructure environments.
• Structured training mentoring.

Working Location: Alcon Bangalore

Comfortable with shiftbased work or rotational schedules.

Working hours: Open to operate 24/7 shift rotation.

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity marital status disability or any other reason.