Safer Neighbourhood Team Leader

The Vacancy

Itsa great time to join Golding as werean efficient local visible and listening organisation providing sustainable homes and communities. Weve established a strong track record for building quality homes and investing in our local communities.

We are excited to recruit for this role at Golding and appoint a Safer Neighbourhoods Team Leaderto join our Tenancy teamwhere youllbe able to play a key role in shaping our future.

What youll be doing

Youllundertake the day-to-day line management of the Safer Neighbourhoods team to ensure the delivery of high-quality customer focused services. Youll helpachieve a high performing team improve outcomes for customers and customer satisfaction.

Youll help deliver Golding Homes safer neighbourhood offer to improve outcomes for customers in relation to clean safe green issues ASB hate incidents domestic abuse safeguarding tenancy fraud and any tenancy breaches.

Youll support coach train and work collaboratively with the Safer Neighbourhoods Team to achieve maximum performance. Managingand motivatingindividuals to ensure they provide a quality customer focused and performance driven service.

More about you. What can you bring

Youll have demonstrable experience in a line management role achieving positive outcomes for customers. Youll have demonstrable experience leading teams and services in relation to ASB hate incidents safeguarding domestic abuse tenancy fraud.

Youll hold extensive experience of quality case management to deliver outcomes for customers across a range of tools and powers and be confidentworking across housing management systems.

Youll have demonstratable experience of setting and achieving performance targets includingexperience of coaching and motivating others to achieve targets and improve performance.

Experience working with relevant external agencies to create safe spaces and respond to neighbourhood issues prevent and deter create campaigns and initiatives.

Experience working with and engaging with customers andimproving customer engagement and satisfaction.

Experience in complaint handling and driving change learning from customer insight as well asdata analysis to drive service delivery and improvements.

Please note a full driving licence and DBS are required for this role.

When and where youll be doing it

You will enjoy a 37-hour working week and earn an annual salary of circa 46669

Our Hub Home Roam approach allows you to work from wherever suits you best whilst also having a central workspace to collaborate and come together. Our head office is in central Maidstone and is a new modern and bright space which inspires creativity and innovation.

What will you get in return

Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary designed to support you throughout your working life here.

Youll get:

28 days annual leave per year (plus bank holidays)

Company pension contribution and life assurance

Flexible benefits including health cash plan additional holiday purchase cycle to work scheme onsite gym retail discounts and more.

Closing Date: Thursday 21st Mayat midnight

Interviews: Tuesday2nd June County Gate One Maidstone.

We appreciate that people process information in different ways. Please get in touch if you would like some support with your application.

We will be sifting applications throughout and reserve the right to close applications early.

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees and provide support to clients from all over the country.