Junior Technical Support Analyst

Across Canada VetStrategy is a network of veterinary practices united by a shared purpose: healthy animals happy bring this to life through three promises:Our People Promise To be a great place to Customer Promise To deliver world-class veterinary care Sustainability Promise To be a force for by our valuesWe Care We Dare We Sharewe prioritize well-being embrace challenges and foster collaboration. Rooted in passion and compassion we support our people patients their families and our communities. Humble and approachable we achieve more summarySupporting VetStrategys IT division this role will be acting as front line of IT support responsible for initial triage user communication and resolving common issues quickly. This role will be working on hybrid basis from the corporate head office location based at 7000 Pine Valley Drive Woodbridge ON two to three days a week. This is a temporary (6-month contract) Responsibilities Serve as the first point of contact for all IT support requests via phone chat and ticket portal. Perform initial triage and ticket classification ensuring proper categorization prioritization and routing. Fulfill standard service requests using established procedures and knowledge base documentation. Provide timely communication and updates to users regarding ticket status. Ensure tickets contain complete and accurate documentation before escalation. Escalate incidents and requests to the appropriate support tier when troubleshooting exceeds Managed Ticketing system User account management systems Identity platforms for password and MFA resets Asset tracking tools Knowledge base and documentation platforms Inventory Management and decommissionAdditional Duties Assist with user onboarding and offboarding preparation Perform basic device setup and provisioning Maintain ticket queue hygiene and documentation standards Assist in maintaining the service desk knowledge base Support inventory and asset tracking activitiesSkill Strong customer service and communication skills Basic knowledge of Windows and macOS operating systems Familiarity with common office productivity platforms Understanding of ticketing systems and IT support workflows Ability to follow documented procedures and escalate appropriately Strong customer serviceWe are Relationship Focused!In every interaction with the hospitals we build and maintain personal connections and trust. All relationships matter regardless of different levels functions cultures or Collaborate!Different perspectives are encouraged as we look for the best way to do things. We collaborate with the hospitals and one another to ensure that all work is in the best interest of the hospital and takes into account the unique needs of each location. We are externally focused on our hospitals rather than only internally focused on our Speak the Truth!We are honest and transparent. We can question or challenge without fear of negative repercussions. We support one another and take responsibility for are Humble!Were all in this together. There is no room for ego or hierarchy mentality here. We are unpretentious and approachable. We support and appreciate one another. We regularly seek feedback without defensiveness. We reflect on our activities and the impact we have on Take Care of the Rest!We view everything we do through the lens of the hospitals. We seek to understand first. Every decision we make is based on impact to patient care client service and hospitals teams. We do whats best for the hospitals not just Home not miss out on this unique opportunity to join a fun and dynamic team! VetStrategy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation please reach out