Business Support Analyst (CIC)
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Job Location:
Gaithersburg, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a Business Support Analyst with financial application knowledge for Tier I Help Desk in Gaithersburg MD to join our team at Prominent Edge. We are a small stable growing company that believes in doing things right. This role serves as the customer-facing single point to assist end users of all skill levels over the phone in person or by using other assistance technologies to address a wide variety of questions concerning financial and administrative applications as well as to follow up to ensure customer satisfaction.
Minimum Qualifications
- Demonstrated progressive experience in a service desk/help desk environment supporting financial and administrative applications.
- Experienced working in a team-oriented collaborative environment.
- Excellent customer service verbal and written communication skills. Proven ability to follow written and verbal instructions.
- Ability to deal with problems involving few concrete variables in standardized situations. Proven ability to resolve problems quickly using sound judgement.
- Proficient understanding of general accounting principles.
- Proficient in Microsoft technologies including Word Excel PowerPoint Outlook and Teams as well as with Adobe and with Internet browsers.
- Proven ability to prioritize multiple tasks in a fast-paced environment.
- Exceptional interpersonal skills with a focus on rapport-building listening and questioning skills.
- Demonstrated strong documentation skills.
- Ability to absorb and retain information quickly with a demonstrated ability to conduct research on a wide range of computing issues. Proven analytical and problem-solving abilities.
Minimum Education
- Associates degree with one year of responsible experience working with financial and administrative application experience or equivalent to two years of coursework from an accredited college or university and one year of responsible experience working with financial and administrative application experience or relevant experience as determined by the COR on a case-by-case basis.
W2 Benefits
- 3 weeks paid time off per year 10 Holidays
- Six percent 401(k) matching vested immediately
- We offer comprehensive health care plan(s) with nationwide coverage for you and your family
- This organization participates in E-Verify
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
About Company
Digital solutions that transform complexity into clarity. Prominent Edge focuses on Mobile App & Web Development, DevOps Consulting, Geospatial Solutions, an...
