Senior Lifecycle Marketing Associate

Job Description:

About the Role:

As the Senior Lifecycle Marketing Associate on the Lifecycle team you will report to the Senior CRM Lead and play a key role in managing and executing high-volume stakeholder communications requests from briefing through to delivery. You will be an executional expert across our core CRM channels email push notifications in-app messages WhatsApp and SMS with a focus on delivering localised personalised communications at scale. The Lifecycle teams job is to fully understand the end-to-end customer journey in order to encourage our customers to become more engaged with Remitly and share the experience with others. This is a hybrid role with 2-3 days expected in our London office near Warren Street.

You Will:

• Own the end-to-end management of stakeholder communication tickets from intake and prioritisation through to execution and delivery keeping stakeholders informed and updated throughout the process
• Execute localised tests across CRM channels ensuring communications are relevant and resonant for customers in different markets
• Build and deploy multi-channel campaigns across email push notifications in-app messages WhatsApp and SMS primarily using Braze
• Collaborate closely with internal stakeholders across the business to understand their needs and translate them into effective on-brand communications
• Monitor and report on campaign performance sharing insights and learnings with the broader team
• Leverage AI tools and systems to support day-to-day execution improve the quality and efficiency of communications and contribute to LCM excellence across the team
• Identify opportunities to improve the ticket management and execution process to increase efficiency and quality at scale

You Have:

• 3 years of experience in lifecycle CRM or retention marketing
• Hands-on experience with CRM/customer engagement platforms; Braze experience
• Strong working knowledge of CRM channels including email push notifications in-app messages WhatsApp and SMS
• Experience with personalisation and localisation logic across multiple markets
• Familiarity with AI tools and systems both to enhance your own productivity and to drive LCM excellence through smarter more efficient campaign execution
• Excellent project management skills with the ability to manage a high volume of simultaneous requests with the right prioritisation
• A customer-centric mindset
• Basic HTML knowledge

Our Benefits:

• Paid Vacation Days
• Health insurance
• Commuter benefit
• Employee Stock Purchase Plan (ESPP)
• Mental Health & Family Forming Benefits
• Continuing education and corridor travel benefits

Our Connected Work Culture: Driving Innovation Together

At Remitly we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration where ideas ignite and challenging problems find solutions faster. For corporate team members we have an in-office expectation of at least 50% of the time monthly typically achieved by coming in three days a week. This creates a consistent meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their teams specific needs. These intentional in-office moments are vital for deepening relationships fueling creativity and ensuring your impact is felt where it matters most.

Remitly is an E-Verify Employer

At Remitly we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates in full compliance with applicable laws and regulations.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.