Contractor, Information Technology

Key Responsibilities
Provide first-level support for Microsoft technologies including Windows OS Office 365 including TEAMS and other Microsoft applications.
Set up and support corporate mobile devices running on iOS platform.
Primary ownership of support and maintenance of the non-corporate workstations used for local regulatory reporting financial and tax filing and market data.
Troubleshoot and resolve hardware and software issues on desktops laptops and peripherals.
Assist with the installation configuration and maintenance of computer systems and applications.
Manage and resolve support tickets in a timely manner ensuring accurate documentation of issues and solutions.
Execute off-hours configuration changes support new releases and cyber controls execution.
Perform routine maintenance and updates on end-user devices while ensuring compliance to cyber security policies including but not limited to periodic vulnerability scanning patching system hardening etc.
Support network connectivity issues and escalate complex problems to higher-level support teams as needed.
Provide excellent customer service and maintain a professional demeanour in all interactions.
Assist with user account management including password resets and access permissions.
Participate in IT projects and initiatives as required.

Add Value Points
Proven experience in supporting non-corporate network of workstations to fulfil China local regulatory reporting obligation.
Working knowledge of Service Now for handling of support tickets and requests.
Experience in scripting for automation of processes.
Proactive and willing to take more responsibility to coordinate other APAC IT related work project.

Job Requirement
University degree / qualifications Bachelor degree in computer engineering or information systems related field is preferable.
Between 8-10 years of experience in an IT production supporting or infrastructure support. Previous experience in working with a foreign bank is preferable.
Technical and hands-on on Microsoft Windows platform and office suite. Knowledge in networking and telecommunication technology are must. Any certification in CISCO devices is a plus.
Experience in the dealing room turret setup VOIP phones Video Conference systems and mobile phone setup.
Detail-oriented quick learner strong problem-solving skills that can help end-user IT issues independently.
Good interpersonal skills good communication skills can work under tight deadlines and under pressure.
Good command of spoken & written English and Chinese language.