Business Analyst-1

Weve got an amazing team and important digital experiencesand were ready for another smart human to join us.

Were looking for a Business Analyst who likes to understand how things actually work enjoys digging into data (yes including SQL) and wants to grow alongside a strong product and delivery team.

This role is handson close to the product and close to the people using it. Youll help keep our Sponsor and Disability Portals running smoothly and make them better over time.

Position Responsibilities:

• Digging into data and SQL queries to answer questions investigate issues and spot patterns.

• Figuring out whats really going on when something breaks or doesnt behave the way we expected.

• Working with business partners to understand workflows and map out how things work todayand how they should work tomorrow.

• Turning business needs into clear user stories acceptance criteria and requirements that dev teams actually love.

• Supporting daytoday portal workissues enhancements testing and validation.

• Partnering closely with Product Owners developers and business stakeholders to align on priorities tradeoffs and solutions.

• Asking good questions challenging assumptions and helping the team make smart informed decisions.

Required Qualifications:

• A few years of experience as a Business Analyst ideally in digital or techenabled environments.

• Experience writing user stories requirements and acceptance criteria.

• Practical experience analyzing data and using SQL to get answers.

• Experience documenting or mapping business processes and workflows.

• Solid communication skillsyou can explain complex things in plain language.

• A positive curious problemsolving mindset.

Preferred Qualifications:

• Agile / SAFe environments

• JIRA / Confluence

• Experience with portals selfserve or insurance/benefits platforms

• Knowledge of Manulife Group Benefits systems and processes

• Knowledge of Manulife Group Disability systems and processes

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.