Repair Service Administrator

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.

Were Hiring for a Repair Service Administrator!

If you are excited and passionate about helping #LetsSolveWater consider joining our team today! Xylem Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the worlds most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem you will have the opportunity to solve water by participating in our paid Volunteer Program Xylem Watermark!

THE ROLE: This position is a mix of project management customer service and planning. This is an on-site position based at our Pewaukee WI facility. The Repair Service Administrator will be responsible for the processing of the orders involved with the pump repairs and testing services offered by FPO as well as all customer warrantees. Work with engineering on obtaining costs for the pump repairs and process purchase orders to have the repair work completed per the specifications and schedule to meet customer requirements. Maintain a professional work environment and demonstrate written and verbal communication skills.

CORE RESPONSIBILITIES: To perform the job successfully an individual must be able to perform each essential duty satisfactorily.

• Receive and review customers orders for accuracy and completeness. Keep and maintain the records of all customer codes tax codes sales force codes invoices and shipping data for each job.

• Obtain current cost data from vendors for parts and repair services to assist the engineer in preparing the pump repair proposals. Record costs in our business system.

• Coordinate trucking and logistics information with the Shop team.

• Participate in and present at production meetings and conduct repair meetings.

• Processes orders for the parts and repair services required for the pump repair or test as directed by the engineer. Includes loading information and codes for the repair and parts drawings on our business system. (For repairs TRAs and MVRs)

• Handles correspondence from our customers concerning the repair orders and customer complaints and service inquiries.

• Prepares the shipping documents and invoices for the pump repairs jobs.

• Maintains the files for the customer warranties (TRAs) and processes the orders for replacement parts and services and shipping papers for the TRAs.

• Reviews pump repair proposals inspection reports and engineering drawings (for repairs) for accuracy and completeness for the pump repair jobs.

• Processes the orders for the Material Variance Reports (MVRs) for the repair or replacement of defective or missing material.

• Handles the daily invoicing for all of FPO parts and repairs & shipment reports for management.

QUALIFICATIONS:

• Education: High School Diploma or equivalent

• Experience: 5 years of experience in contract management project management order management

• High level of attention to detail

• Strong communication skills both written and oral this role requires a high level of engagement with internal and external stakeholders (vendors procurement third-party shops sales etc.).

Starting pay is dependent on multiple factors such as skills experience and work location and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package including Medical Dental Vision plans 401(k) with company contribution paid time off paid parental leave and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.