Medical Services & Communications Specialist (1 Year Contract)

Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured for our people customers and partners. We provide a platform for our people to do their best work and make an impact to the business and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect Grow and Succeed.

Job Profile Summary:

Prudential is strengthening its role in the healthcare ecosystem by enabling customers to access affordable care achieve better health outcomes and manage medical Singapore - one of our top health markets - we partner across the healthcare system to deliver Connected Care and support seamless onlinetooffline health journeys.

This role supports the Health divisions daytoday operations and customer journeys ensuring efficient processes strong stakeholder coordination and positive customer experiences. Reporting to the Senior Manager Network Relationship & Engagement you will work closely with internal and external partners to support operations communications and engagement initiatives.

Job Description:

Health Operations & Customer Support

• Verify client eligibility and issue campaign or panel benefits
• Handle hotline and email enquiries related to panel programmes
• Educate customers on programme eligibility and valueadded services
• Manage reconciliation of utilised benefits and vendor payments
• Support outreach and engagement activities with healthcare partners
• Liaise with partners to operationalise Connected Care initiatives

Appointment Booking & Coordination

• Manage appointment booking hotline (MonFri 8.30am5.30pm)
• Coordinate specialist and GP appointments with partner clinics
• Send appointment confirmations and respond to enquiries within SLAs
• Ensure accurate billing and payment processes with healthcare providers
• Prepare and send monthly reports to partner institutions

Communications Reporting & Admin Support

• Prepare website content and customer communications
• Support presentation materials for management and partnership meetings
• Manage meeting logistics minutes and followup actions
• Send regular reports to partner hospitals and day surgery centres
• Work with internal data teams to ensure accurate reporting

Who we are looking for:

Competencies & Personal Traits

• Detailoriented with strong accuracy and followthrough
• Proactive serviceoriented and comfortable engaging customers
• Strong communication and problemsolving skills
• Able to work independently and collaboratively in a team environment

Experience & Qualifications

• Prior experience in customer service or communications will be an advantage
• Diploma or Degree in Business Mass Communications or related field
• Proficient in MS Office (PowerPoint Word Excel); design skills an advantage
• Experience in a creative agency or using Photoshop is a plus

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex race age ethnic origin educational social and cultural background marital status pregnancy and maternity religion or belief disability or part-time / fixed-term work or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.