Store Manager

About PHOENIX

PHOENIXRetail LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern confident and effortless stylewhether dressing for work everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores 50 Bonobos Guideshops and online at.

About Express

Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980 the brand has embraced a design philosophy rooted in modern confident and effortless style. Whether dressing for work everyday or special occasions Express ensures you look and feel your best wherever life takes you.

The Company operates over 400 retail and outlet stores in the United States and Puerto Rico the store and the Express mobile app.

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Express is seeking a Store Manager

The Store Manager position is twofold: To drive and guide all aspects of the customer experience and store operations; and to identify develop and lead talent and teaching for the store team. The position is responsible for ensuring consistently high-quality customer experiences by applying a hospitality mindset and delivering on the Express brand purpose: We Create Confidence. We Inspire Self-Expression. Success as a Store Manager will be based on a combination of quality of talent and customer experience as well as productivity and performance against key metrics.

Key Responsibilities

Talent Attract develop and retain top talent

• Support an environment which encourages an exceptionally high level of store morale
• Focus all store associates on creating an environment built on teamwork and a one team mentality
• Coach teach recognize and manage all aspects of performance and development for all store associates to encourage professional growth retain and build a bench of talent
• Build a succession plan for all roles
• Identify and nurture the growth of high performing store associates
• Develop and maximize the success of store associates to achieve sales potential and customer experience
• Attract recruit and hire all store associates

Customer and Associate Experience Build a store environment that consistently delivers exceptional customer experiences

• Lead model teach and coach for consistent focus on customer engagement according to our Customer Experience Philosophy
• Create a culture of proactive customer engagement
• Display expert knowledge of product company policies promotions loyalty programs and lead the education of the team on all areas of the customer and associate experience
• Provide leadership with product launches window changes visual presentation standards signage placement etc.
• Resolve customer complaints to a positive outcome by determining source of issues and taking initiative to identify and resolve
• Drive loyalty and credit card acquisition through an engaged store team
• Create positive in-store experience through visual standards

Execution - Analyze the business and execute/communicate clear action plans that optimize results.

• Manage all aspects of daily store operations
• Ensure all store associates have clarity on goals and action plans
• Create clear action plans that optimize results
• Direct workload and ensure execution of plans and strategies across the store
• Ensure the adherence to Company Policies and the safety of store associates and Customers
• Direct merchandise flow such as shipment replenishment and omni-channel operations throughout the store
• Optimize sales/operations opportunity by leading the associates consistently executes merchandising strategies operations loyalty programs and other company initiatives
• Ensure an effective schedule with the right associate in the right place at the right time
• Manage controllable expenses and ensure loss prevention and safety standards in place

Essential Qualifications

• Three to five years previous store management experience including responsibility for annual sales volume of $3 million plus
• Proven ability to increase sales and store profitability
• Proven ability to network recruit interview train develop and promote associates
• Ability to travel periodically as needed for meetings
• Ability to move medium to large items weighing up to 50 pounds

Preferred Qualifications (skills and abilities)

• Previous retail experience preferred
• Ability to effectively communicate with customers peers and supervisors
• Demonstrated sales accountability
• Collaborative respectful team member
• Ability to multitask and handle multiple customers and/or processes at once

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Applicants must be currently authorized to work full-time in the United States. PHOENIX does not sponsor applicants for work visas (e.g. H-1B or TN status) for this position.

An equal opportunity employer PHOENIX does not discriminate in recruiting hiring or any other terms and conditions of employment hiring on the basis of any federal state or locally protected characteristic. PHOENIXonly hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability please call 1- and say Associate Relations orsend an e-mail toand let us know the nature of your request and your contact information.

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition PHOENIX will not consider or approve payment to any third-parties for hires made.