Support Engineer | Fully Remote US

As a member of our Corporate Service Desk team you wont just be managing ticketsingenuity clear communication and a can-do attitude are the tools youll use to keep our organization running at peak performance.

The Role at a Glance

Reporting to the Associate Manager of the Corporate Service Desk you will serve as the primary point of contact for our internal team. Your mission is to provide a seamless responsive IT experience that empowers every employee to do their best work.

Key Responsibilities

• Frontline Support: Serve as the first responder for hardware software and account access issues across Mac and Windows environments.

• Ecosystem Management: Troubleshoot and optimize our core tools including Google Workspace Microsoft 365 Slack and Okta.

• Lifecycle Success: Lead the onboarding and offboarding process ensuring new hires have the equipment and access they need from minute one.

• Ticket Excellence: Manage the ITSM queue (Jira/Freshservice) with a focus on timely resolution and meticulous documentation.

• The Hybrid Workspace: Support our conference room A/V technology to keep our hybrid meetings productive and frustration-free.

• Knowledge Leadership: Author FAQs and internal knowledge base articles to empower users and streamline support workflows.

Qualifications :

What You Bring to the Table

• 2 years in a technical helpdesk or enterprise support role.
• OS Expertise: Proficiency in both macOS and Windows troubleshooting.
• Tech Stack: Hands-on experience with SaaS platforms (Zoom Slack Okta etc.).
• Soft Skills: Exceptional communication skills and the ability to remain calm under pressure.
• Associate degree in IT or equivalent practical experience.

The Extra Credit List

While not required wed love to see certifications such as:

• JAMF Certified Associate

• Google Workspace Administrator

• CompTIA A or Network

• ITIL Foundation

Additional Information :

Why Join Our Team

We believe that IT support should be a partner to the business not a hurdle. You will have the autonomy to identify common pain points and the support to implement automated solutions or process improvements.

If you are a resourceful troubleshooter who enjoys a fast-paced environment and appreciates the human side of technology wed love to meet you.

Why Hirevue

All team members at Hirevue are expected to embody our core values which are the H.E.A.R.T. of Hirevue. They are: Hero for our Customers Enjoy the Journey Always do the Right Thing Reach Forwards and Take Action and Go. 

While we have a preference for candidates local to the Sandy UT area to assist with onsite asset management in a hybrid setting we are open to a fully remote arrangement for the right candidate. 

Hirevue takes security seriously and has measures in place to protect work-related data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy HireVue uses Google User Enrollment which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. HireVue can manage only the work-related aspects of the device ensuring privacy for personal data.

Hirevue is committed to equal treatment and opportunity in all aspects of recruitment selection and employment. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion and an environment free from discrimination harassment and retaliation. All your information will be kept confidential according to EEO guidelines.

Hirevue is NOT currently hiring in:

AK HI IA ME MS NM or WV.

#remote-us

Remote Work :

No

Employment Type :

Full-time