Embry-Riddle: Celebrating 100 Years of Leadership in Aviation and Aerospace

As Embry-Riddle Aeronautical University marks its Centennial we proudly celebrate 100 years of advancing the future of flight and aerospace education. With vibrant residential campuses in Daytona Beach FL and Prescott AZ and a Worldwide network spanning nearly 120 global locations Embry-Riddle stands as the worlds largest aviation and aerospace university.

For a century we have led innovation in STEM education serving more than 30000 students around the globe. Our cutting-edge programs in Applied Science Aviation Business Technology Engineering Safety Security and Space empower the next generation of leaders to shape the future of flight exploration and discovery.

As we launch our next century we remain committed to excellence innovation and preparing graduates who will transform industries and redefine what is possible.

The Opportunity

Reporting to the Assistant Director of Student Financial Services the Student Account Specialist provides comprehensive financial counseling and support to prospective current graduating and former students across all three Embry-Riddle Aeronautical University (ERAU) campuses serving a global student population of more than 30000 annually.

This role serves as a primary resource for students and families regarding tuition charges financial aid scholarships grants loans payment plans and financial literacy education. The Specialist plays a critical role in supporting student success retention and financial well-being by helping individuals navigate complex financial processes and resolving account-related issues with accuracy and professionalism.

In addition this position functions as an individual contributor responsible for account reconciliation collections management and the protection of institutional revenue. A strong working knowledge of federal state and institutional regulationsincluding U.S. Department of Education requirements FERPA and ERAU Administrative Policies and Proceduresis essential to ensure compliance and consistent application of policy.

The Specialist independently manages exception-based accounts analyzes receivables and delinquency trends and supports university retention initiatives through proactive outreach and financial intervention strategies.

Key Job Functions

Student Account Counseling Support Communication & Issue Resolution

• Provide timely accurate and high-volume financial counseling via email phone electronic platforms and in-person to students parents and ERAU staff.

• Resolve complex and high-risk account issues while delivering exceptional customer service and financial guidance.

• Partner with campus departments to provide enrollment support outreach including payment deadline communication and informational presentations (e.g. UNIV 101 virtual sessions).

• Educate students families and staff on tuition fees billing policies payment options and institutional financial responsibilities.

Collections Retention & Cancellation Prevention

• Maintain thorough understanding and compliance with university state and federal policies related to collections refunds withdrawals and enrollment cancellations.

• Conduct quality assurance reviews of account adjustments and refund determinations.

• Analyze aging and delinquency reports to identify trends risks and contributing factors affecting student accounts.

• Process returned payments daily including tuition flight and payment plan transactions.

• Facilitate promissory note and payment plan arrangements including documentation student guidance and follow-up to ensure compliance and reduce outstanding balances.

• Monitor cancellation hold and receivables reports to proactively engage students and reduce attrition and bad debt.

• Support retention efforts by identifying at-risk accounts and coordinating resolution strategies.

Financial Reporting & Account Analysis

• Review and analyze daily weekly and monthly financial reports related to cancellations holds aging accounts and receivables.

• Monitor credit balances and account activity to ensure accuracy and proper financial tracking.

• Provide reporting insights that support institutional financial planning and liability management.

Tuition Flight Account and Compliance Oversight

• Review and audit flight activity reports to ensure compliance with institutional policies.

• Communicate proactively with at-risk students regarding financial flight grounding policies.

• Coordinate flight grounding actions for delinquent accounts in collaboration with Flight Operations and Campus Safety.

• Advise students on financial solutions to resolve outstanding tuition and flight-related balances.

Tuition Assistance & Third-Party Billing Support

• Process tuition assistance (TA) documentation with accuracy and within established timelines.

• Review validate and enter contractual agreements related to tuition benefits each term.

• Coordinate with internal and external stakeholders to resolve complex student account and third-party billing cases.

Additional Duties & University Support

• Support Directors and Assistant Directors of Student Financial Services with special projects initiatives and process improvements.

• Assist with both on-campus and virtual events presentations and student engagement activities.

Perks Await You at Embry-Riddle!

• Health Benefits:Experience comprehensive medical dental and vision coverage along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your healthbecause your journey to wellness should be rewarding! Buckle up for a healthier happier you!

• Tuition Coverage:Get 100% tuition coverage for yourself for one undergraduate and one graduate degree and discounted rates for your spouse and dependent children up to age 26.

• Retirement Contributions:ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution with no vesting period.

• Generous Time Off:Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9 paid holidays including the day after Thanksgiving and the week between Christmas Eve and New Years Day.

Compensation

The hourly range for this role isup to$20.85. The final offer will be based on the candidates skills qualifications and experience as well as applicable state regulations internal equity and business needs and may fall outside of the stated range.

Required Education and Qualifications:

• Associates degree or completion of a post-secondary program of 18 months after high school.

  Preferred Area of Concentration: Accounting Finance Banking Treasury or Business

Required Skills Knowledge and Abilities

• Proficiency in Microsoft Office Suite with strong emphasis on Excel

• Demonstrated self-starter with strong analytical problem-solving and critical thinking skills

• Excellent customer service orientation with strong verbal and written communication skills

• Strong interpersonal and organizational skills

• Ability to work effectively with diverse internal and external stakeholders in a team-oriented environment

• Willingness to share knowledge collaborate and learn new processes and responsibilities

Required Licenses Certificates and/or Security Clearances

• Associates degree or completion of a relevant post-secondary program (18 months after high school) or equivalent combination of education and applicable work experience required.

Required Work Experience

• 13 years of relevant work experience required

Preferred Experience

• Experience in accounting finance collections or higher education is strongly preferred

Application process/requirements

To submit your application for this opportunity please visit theEmbry-Riddle Career Siteand search for requisition numberR311456. Please attach all relevant materials to your application when you apply online. Complete submissions include:

• Cover letter

• Full Resume

• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)

Current Embry-Riddle employees:Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty staff and students are treated fairly and provided equal opportunities for employment advancement compensation training and other benefits of employment. Embry-Riddle makes employment decisions including hiring promotions compensation and other terms of employment based on individual merit qualifications and abilities. Embry Riddle is strongly opposed to discrimination and harassment and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race color national origin sex disability veteran status predisposing genetic characteristics age religion or pregnancy status or any other status protected by federal state or local law in its employment educational programs admissions policies financial aid or other school-administered programs or activities. For further information please visit ourwebsite.

Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact and should not reach out to hiring managers or staff.