Solution Architect A26156

Activate Interactive Pte Ltd (Activate) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and clients are empowered with quality cost-effective and impactful end-to-end application development like mobile and web applications and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live inthrough the use we are committed to providing a conducive environment for all employees torealisetheir full potential who in turnhave the opportunity tocontinuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on peoples lives then we would love to hear from you.

Co-Development Business Unit islooking forSolution Architect

Internal Code:A26156

This is a fixed term contract. The engagement is 1 year.

What will you do

The project:

As part of our ongoing enhancement and maintenance of the Salesforce CRM systems.

The implementation of this CRM represents a strategic transformation from a traditional customer service model to an advanced cloud-based AI-enabled omnichannel service model. This service transformation will be brought about through enhancements to the existing Salesforce CRM platform with the objective of strengthening customer engagement capabilities while maintaining robust operational control and security measures.

The Salesforce CRM system continues to support multiple stakeholder groups including approximately 175 concurrent users (covering Contact Centre staff L2 officers management and system administrators). It also supports growing customer demand with customer enquiries projected to reach 170171 annual enquiries by 2028 across multiple channels.

The enhanced Salesforce CRM (NOVA CRM) will deliver comprehensive customer relationship management capabilities across the following key areas:

• AI-enabled case triage and response capabilities including automated case categorisation intelligent routing GenAI-supported response generation and email case summarisation
• Unified omnichannel integration supporting channels such as WhatsApp chatbot live chat voice and appointment booking with seamless transitions between self-service and agent-assisted interactions;
• Enhanced case management features including collaboration tools intelligent workload distribution and capabilities to support efficient case resolution by service teams
• Advanced analytics and reporting providing actionable insights on customer interaction patterns workload performance and service outcomes.

What will you do

• To lead solution architecture and technical design for Salesforce CRM ensuring that enhancements support changes and integrations are scalable secure maintainable and aligned to business needs and platform constraints.
• Define end-to-end solution designs for Salesforce CRM enhancements integrations and platform changes.
• Ensure solutions align with the architecture principles explicitly stated in the source document including OOTB first and API-led design.
• Govern technical design across CRM processes data model changes integration patterns and non-functional requirements.
• Review change requests for impact on business processes security maintainability scalability and dependencies.
• Work with engineers Business Analysts DevSecOps and product/operations leads to shape feasible and supportable solutions.
• Assess trade-offs between declarative design customisation integration and cloud/infrastructure approaches.
• Support architecture documentation design reviews and technical governance.
• Promote long-term platform sustainability and reduce technical debt.

What are we looking for

• Experience supporting enterprise Salesforce CRM platforms particularly in enhancement integration operations and support contexts.
• 810 years of relevant experience in solution architecture for CRM enterprise platforms and integrations.
• Strong solution architecture experience in CRM enterprise platforms or integration-heavy environments.
• Deep understanding of platform design APIs/integration patterns and supportable architecture.
• Ability to translate business needs into practical technical solutions.
• Strong governance and stakeholder communication skills.
• Salesforce architecture experience or certification.
• Experience in public sector or regulated environments.

What do we offer in return

Competitive Compensation: Market competitive salary and variable performance bonus aligned to your skills impact and contribution.

Benefits: Outpatient medical specialist medical coverage and generouscustomisableflexi benefits or flexi allowance; life and health insurance thoughtfulperkslike special occasions red packet and CNY goodies etc.

Employee Wellness: Support foryour physical mental and overall well-being through year-round initiatives.

Growth & Development: Learningprogrammes certification support and a dedicated staff development budget. (We are a SHRI 2025 Gold winner in Learning & Development; Coaching & Mentoring)

Career Progression: Structured career pathways that enable you to grow along a technical/domain expert track ora leadershiptrack.

Competency Framework: A structured and practical framework to support you to develop perform and succeed.

Flexible Work Arrangement: Staff may choose to work flexi-placeflexi-time and flexi-load based on existing framework

Whyyoulllove working with us

If you are looking for opportunities to collaborate with leading industry experts andbesurrounded by highly motivated and talented peers we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. Webelieveyour success is our success.

Does it sound like something you are interested in exploring further Please be in touch with our team foran initialchatat

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on meritqualificationsand abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practiceson the basis ofracecolour religiongender sexuality national origin age disability maritalstatusor any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive PteLtdsrecruitment related activities which include setting up and conducting interviews and tests for applicants evaluating and assessing the results and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice ( toknowmore about how we collect use and transfer the personal data of our candidates. Here you can find how you canrequest foraccesscorrectionand/or withdrawal of your Personal Data.

Required Experience:

Staff IC