Amazon Connect Integration Consultant

We are looking for an Amazon Connect Integration Consultant with experience in AWS and contact center technologies. The role involves designing and managing integrations for Amazon Connect building scalable APIs and collaborating with cross-functional teams to deliver seamless backend-to-UI functionality.

Responsibilities

• Develop and maintain RESTful APIs to support frontend and backend integrations
• Build and manage Python-based AWS Lambda functions for serverless workflows
• Configure and maintain Amazon Connect contact flows routing logic and queue behavior
• Design and optimize DynamoDB schemas indexes and scalable data models
• Work with AWS services such as Lambda API Gateway S3 DynamoDB IAM and CloudWatch
• Collaborate with UI teams to enable seamless integration between frontend applications and backend systems
• Manage infrastructure using Terraform and Infrastructure-as-Code practices
• Support scalable cloud-native architectures and event-driven systems
• Partner with Amazon Professional Services and internal engineering teams on key initiatives
• Troubleshoot production issues and support deployments when required

Qualifications :

• 5 years experience in AWS cloud development and serverless architectures
• Hands-on expertise in Python especially AWS Lambda development
• Experience with Amazon Connect and contact flow configuration
• Solid understanding of DynamoDB including schema design indexing and scaling strategies
• Experience building and consuming RESTful APIs
• Experience with AWS services such as API Gateway S3 IAM CloudWatch and DynamoDB
• Proficiency with Terraform for infrastructure management
• Understanding of event-driven and microservices-based architectures
• Strong communication and cross-functional collaboration skills

Nice to Have

• Experience in contact center or telephony domain
• Understanding of IVR systems call routing or SIP concepts
• AWS certifications (Associate or Professional level)
• Experience with CloudFormation/CDK and migration to Terraform
• Exposure to IBM ODM integrations
• Experience supporting production AWS environment

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package including health insurance language courses and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected status under applicable law.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Yes

Employment Type :

Full-time