Facilities OfficerSenior Facilities Officer

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them tothrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

o Strategic & Governance: Act as JLL FM single contact point of overall operations drive continuous improvement initiatives across all services.

o Service Delivery Oversight: Coordinate with internal teams (e.g. operations JLL finance technical staff) to ensure timely high-quality delivery of services.

o Operational Excellence: Conduct regular site visits audits and service reviews to verify standards are met. Implement continuous improvement initiatives to enhance efficiency sustainability and user experience.

o Team Leadership & Supervision: Directly manage a core FM team and oversee the performance of vendor staff.

o Monitor performance against service-level agreements (SLAs) and key performance indicators (KPIs). Conduct regular site walks audits and quality checks across all service categories.

o Stakeholder & Vendor management: Manage client relationships and lead JLL vendor governance.

o Reporting & Communication: Prepare and present regular performance reports organise reviews and updates to clients.

o Issue Resolution & Escalation: Address day-to-day operational issues promptly (e.g. staffing gaps service failures client complaints). Resolve conflicts among teams or between vendors and client stakeholders professionally.

o Workplace Experience Advocacy: Champion a positive professional and inclusive workplace environment that reflects the clients brand. Gather feedback and translate it into actionable service enhancements.

Financial & Contractual Accountability: Track budget vs. actual spend manage change orders and ensure accurate invoicing. Support contract renewals scope changes and pricing discussions with internal sales/operations teams.

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If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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