Site Reliability Engineer

As a Site Reliability Engineer youll help drive Concora Credits Mission to enable customers to Do More with Credit every single day.

The impact youll have at Concora Credit:

We are in search of a seasoned Site Reliability Engineer. Our ideal candidate brings at least 10 years of hands-on experience across cloud and enterprise infrastructure with strong expertise in site reliability engineering operational readiness observability and platform support. The selected candidate will have deep experience in Microsoft Azure along with strong working knowledge of hybrid infrastructure components such as VMware Windows Server administration Active Directory F5 load balancers and Cisco based environments. The ideal candidate will be highly technical capable of evaluating services and projects through an SRE lens and able to define what is required to make applications and platforms operationally ready resilient and supportable in production. This role also requires excellent communication skills to effectively partner with engineering architecture infrastructure and leadership teams.

We hire people not positions. Thats because at Concora Credit we put people first including our customers partners and Team Members. Concora Credit is guided by a single purpose: to help non-prime customers do more with credit. Today we have helped millions of customers access credit. Our industry leadership resilience and willingness to adapt ensure we can help our partners responsibly say yes to millions more. As a company grounded in entrepreneurship were looking to expand our team and are looking for people who foster innovation strive to make an impact and want to Do More! Were an established company with over 20 years of experience but now were taking things to the next level. Were seeking someone who wants to impact the business and play a pivotal role in leading the charge for change.

As our SRE Engineer you will provide:

1. Site Reliability Engineering and Operational Readiness:
   Define implement and support SRE practices that improve reliability availability performance and operational maturity.
   Assess applications platforms and infrastructure services to establish operational requirements support standards and readiness for production within an SRE model.
2. SLO Monitoring and Service Health Management:
   Develop and maintain service level objectives service level indicators alerting standards and operational metrics aligned to business and technology needs.
   Monitor service performance and reliability trends across cloud and hybrid environments and partner with teams to reduce toil and strengthen service health.
3. Azure Cloud Platform Reliability and Support:
   Support and improve Microsoft Azure environments with focus on reliability scalability operational supportability and platform resilience.
   Contribute to cloud reliability through automation observability incident reduction capacity planning and operational controls.
4. Hybrid Infrastructure and Enterprise Platform Support:
   Support hybrid infrastructure components that underpin application and service reliability including VMware Windows Server Active Directory F5 load balancers and Cisco based infrastructure.
   Identify and address reliability performance and support risks across both cloud and on premises environments including key infrastructure dependencies and traffic flow considerations.
5. Project Readiness and Reliability Engineering:
   Review projects applications and platform changes to identify what is required for successful support in an SRE environment.
   Evaluate architecture dependencies monitoring alerting failover deployment methods recoverability and support processes before production release.
6. Incident Response and Problem Resolution:
   Lead or support troubleshooting of complex production issues service degradations and reliability concerns across cloud and hybrid platforms.
   Participate in incident response root cause analysis and post incident reviews and drive follow up actions that improve resilience and reduce repeat issues.
7. Automation Observability and Continuous Improvement:
   Improve operational efficiency through automation instrumentation and standardization of support processes using tools such as Shell PowerShell Python Terraform or similar technologies.
   Support observability and APM platforms such as New Relic Datadog ELK Stack Splunk Dynatrace and related monitoring logging dashboarding and alerting solutions.
8. Cross Functional Communication and Technical Leadership:
   Work closely with application teams architects DevOps engineers infrastructure teams and project stakeholders to align reliability expectations and support models.
   Translate complex technical issues into clear operational guidance readiness requirements documentation and status reporting for both technical teams and leadership.

These duties must be performed with or without reasonable accommodation.

We know experience comes in many forms and that many skills are transferable. If your experience is close to what were looking for consider applying. Diversity has made us the entrepreneurial and innovative company that we are today.

Requirements:

• A bachelors degree or equivalent work experience with a minimum of 10 years experience in SRE infrastructure engineering systems engineering or a related role supporting both cloud and on premises environments.
• Strong hands on experience with Microsoft Azure is required. AWS experience is welcome but Azure is a core requirement for this role. Azure certifications such as AZ-104 AZ-305 AZ-400 or AZ-500 are desirable.
• Proficiency with hybrid infrastructure technologies including VMware Windows Server administration Active Directory DNS load balancers such as F5 and Cisco based enterprise infrastructure.
• Experience supporting Azure cloud services and platform components related to compute networking identity monitoring security and operational support.
• Strong experience with observability monitoring and APM platforms such as New Relic Datadog ELK Stack Splunk Dynatrace or similar tools.
• Experience defining and supporting SLOs SLIs alerting standards dashboards incident response root cause analysis and service health metrics.
• Strong automation and scripting experience using tools such as Terraform ARM Bicep Ansible Shell PowerShell Python or similar technologies used to improve reliability and operational efficiency.
• Knowledge of PCI or similar security posture audit procedures and CIS security hardening standards

Whats In It for You:

• Medical Dental and Vision insurance for you and your family
• Relax and recharge with Paid Time Off (PTO)
• 6 company-observed paid holidays plus 3 paid floating holidays
• 401k(after 90 days) plus employer match up to 4%
• Pet Insurance for your furry family members
• Wellness perks including onsite fitness equipment at both locations EAP and access to the Headspace App
• We invest in your future through Tuition Reimbursement
• Save on taxes with Flexible Spending Accounts
• Peace of mind with Life and AD&D Insurance
• Protect yourself with company paid Long-Term Disability and voluntary Short-Term Disability

Concora Credit provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Employment-based visa sponsorship is not available for this role.

Concora Credit is an equal opportunity employer (EEO).

Please see the Concora Credit Privacy Policy for more information on how Concora Credit processes your personal information during the recruitment process and if applicable based on your location how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data including any requests to exercise your legal rights referred to at the end of this notice please contact .