Customer Support Specialist CallPass
Share
Job Location:
Pinellas Park, FL - USA
Hourly Salary:
USD 16 - 18
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
The customer support rep for CallPass handles inbound and outbound calls provides product information and assists customers through timely resolution. Must have good communication skills a willingness to learn and self-motivation.
Duties and Responsibilities
- Respond timely to customer issues working to resolution utilizing all resources available
- Manage inboundcalls emails chats and/or interactive voice response systems
- Ability to memorize recall or research answers quickly
- Up-sell and cross-sell
- Generate sales leads from calls
- Provide excellent customer care and focus; ability to assess and anticipate customers needs and provide troubleshooting and path or clarification method resolution
- Meet and exceedpersonal and team targets goals and quotas
- Record organize and file customer interactions and profile/account changes
- Assist with returns refunds and other shipping tasks
- Previous experience in call center customer service sales or a related field
- Excellent communication skills via phone and email.
- Able to multitask during customer calls properly documenting concerns
- Good computer skills tracking and recording call information
- Great attention to detail
- Adaptable and compliant with customer service procedures and policies
- Excellent time management and prioritization skills
- Weekly Pay Fridays
- Quarterly bonus
- Medical Dental Vision Life and other coverages
- 401k with employer match
- Hybrid eligible
- Paid Time Off
- Great work life balance NO WEEKENDS!
Are you customer-focused striving for a positive consumer experience and resolution If this sounds like you please apply with your resume.
CallPass conducts preemployment screens upon offer of employment.
Required Experience:
Junior IC
About Company
Welcome to Our Careers Page We're glad you're here and considering a career with MidAtlantic Finance. If you are looking for a change, something fun yet challenging where your efforts are rewarded, then your search is over. Come join our World Class Team here at MidAtlantic Finance. H ... View more
