Customer Service Representative (Temporary)
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Job Location:
Fridley, MN - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Taylor Corporation isa dynamic diversified companywith bigplans for the futureandyour career. We power our employees potential and strive to createopportunityand security for every member of the team. Ifyoureready for something biggermore challenge more variety more pathways for professional growthwe should talk.Werepassionate about ourworkwe believe there is always a better way andwerelooking for people like you.
Ready toreach your potentialItstime to look at Taylor.
Your Opportunity: Taylor is seeking a Temporary Customer Service Representative in our Fridley-MN who is in a senior-level position responsible for delivering exceptional customer service and support. This role involves handling complex customer inquiries leading service initiatives and mentoring junior staff. The ideal candidate will possess advanced product knowledge strong problem-solving abilities and a commitment to enhancing the customers experience.
WorkAuthorization:
To be considered for the Taylor opportunities candidates mustbe authorized towork in the United Stateswithoutthe need for employer sponsorship.
Your Responsibilities:
Respond to customer inquiries via phone email and chat with professionalism and expertise
Resolve complex issues and provide solutions in a timely manner ensuring customer satisfaction
Proactively communicate matters with the customer that are affecting orders including due dates estimating change orders materials issues or equipment problems
Understand the specifications of each order to ensure smooth internal processing
Adherence to customer expected response times
Process orders returns and exchanges while ensuring compliance with company policies
Maintain accurate records of customer interactions and transactions in the CRM system
Mentor and train Customer Service Representatives I and II fostering a culture of continuous improvement
Collaborate with cross-functional teams to address customer needs and enhance service delivery
Analyze customer feedback and identify trends to improve processes and service quality
Stay informed about product updates industry trends and best practices to enhance service effectiveness
You Must Have:
May require an associates degree and 4-6 years of experience in the field or in a related area
Exceptional communication skills both verbal and written with a strong ability to convey information clearly
Proven problem-solving skills and the ability to think critically in high-pressure situations
Proficient in using customer service software and CRM systems
Demonstrated ability to lead and mentor team members
Ability to sit for extended periods while working on a computer
Theanticipatedhourly range for this position is $30.60. The actual base offered depends on a variety of factors which may include as applicable the qualifications of the individual applicant for the position years of relevant experience specific and unique skills level of education attained certifications or other professional licenses held and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just onecomponentof Taylor Corporations total compensation and benefits package for employees.
About Taylor Corporation
One of the largest print and communications firms in North America Taylors family of companies provides a diverse set of products services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the worlds most recognizable brands.
With more than 50 years of categoryexpertiseand10000 employeesspanning dozens of U.S. states and multiple countries Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans dental vision wellness programs life and disability coverage flexible spending accounts health savings accounts a 401(k) plan with company match paid time off (PTO) and64 hoursof annual holiday pay.
The Employerretainsthe right to change or assign other duties to this position.
Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national originveteranor disability status.
Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.
Required Experience:
Unclear Seniority
About Company
Grow your business with Taylor. Build your brand by using a single source for your print, packaging, labeling, marketing and supply chain services.
