Customer Success Executive

Primary Responsibility

As our Customer Success Executive youll be joining our Customer Success team delivering exceptional service to our external customers delighting them at every opportunity.

Youll also support your internal customers the Sales Team by handling key administrative tasks that free them up to focus on revenuegenerating activity.

The Role 

• Meet and exceed admin task targets by completing all assigned work within agreed timeframes.
• Prioritise incoming calls (with occasional outbound calls when required).
• Organise and manage your workload to ensure all agreed tasks are completed consistently and on time.
• Escalate enquiries appropriately and following up to ensure timely resolution.
• Demonstrate a positive cando attitude and act as a role model in behaviour and approach.
• Support other internal departments when required and agreed with the Customer Success Manager.

The Person 

• Passionate about delivering great customer experiences
• Friendly confident telephone manner
• Excellent verbal and written communication skills
• Strong problemsolver
• Organised methodical and proactive
• Collaborative team player

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Yes

Employment Type :

Full-time