Customer Service Representative- National Accounts

Sika is looking for an experienced Customer Service Representative (National Accounts) to join its growing team for our Roofing Business.  This position is a high-level customer service role.

The National Accounts Customer Service Rep will play a key role in fulfilling the process of receiving interpreting entering shipping and completing Customer orders for products and services of Sika.

• Utilizing the Sales and Distribution module of SAP.  Follow and remain proficient in procedures to enter and manage Sales Orders and Purchase Orders.  This position will be responsible for servicing National Accounts and Data Center business.
• Monitor SAP generated back-order lists open billing lists scheduled picking and shipping lists etc. to fulfill and stay ahead of Customers orders and related needs
• Promptly answer questions from Customers as they arise.
• Become and remain proficient in Sika Sarnafil products services and operational procedures pertaining to Sales and Distribution
• Provide backup support and coverage for other Customer Service Representatives as directed
• Promptly answer phone calls and/or questions as they arise
• Follow all Company policies including environmental policy and notify Supervisor of any concern that may affect your work area or other company property
• Perform miscellaneous duties assigned

Qualifications :

• Bachelors Degree Preferred
• 3 - 7 years of work experience in a similar position
• Professional Aptitude with good problem solving analytical and interpersonal skills
• Computer literate (Windows Applications and SAP SD knowledge)
• Detail oriented
• Good follow up skills
• Customer service oriented with good communication skills

Additional Information :

• 401k with Generous Company Match   

• Bonuses  

• Medical Dental and Vision Benefits  

• Paid Parental Leave 

• Life Insurance 

• Disability Insurance 

• Paid time off Paid holidays 

• Floating holidays Paid Volunteer Time 

• Wellness/Fitness Reimbursements  

• Education Assistance 

• Professional Development Opportunities  

• Employee Referral Program & More!  

Sika fosters a culture of entrepreneurship empowering each individual to make decisions learn from experiences and shape their own career path. The safety and well-being of employees are top priorities at Sika with a strong commitment to open communication and maintaining a safe addition Sika actively contributes to the community and promotes sustainability by giving back minimizing environmental impact and embracing social responsibility. 

We offer competitive salaries aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position education and/or training.  We are committed to fair and equitable pay practices in accordance with applicable laws and regulations. 

Sika Corporation is committed to a work environment that supports inspires and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race color religion sex pregnancy sexual orientation gender identity age disability national or ethnic origin or other protected characteristics.

We offer competitive salaries aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position education and/or training.  We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

Remote Work :

No

Employment Type :

Full-time