Introduction
When you join the Maryland Department of Human Services (DHS) you join a team of more than 5000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support preventive services and caring for children and adults.
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland we leave no one behind.
This is a full-time contractual position.
GRADE
26
LOCATION OF POSITION
Maryland Department of Human ServicesOffice of Technology for Human Services25 S. Charles Street
Main Purpose of Job
This position oversees the full lifecycle of AI development from initial ideation to deployment ensuring that all automated solutions and machine learning models align with departmental goals ethical standards and State policy. The Lead conducts technical reviews to inform decision-making regarding AI investments and ensures the accuracy integrity and scalability of the agencys intelligent systems. This position holds overall accountability for the Enterprise AI Strategy including the end-to-end Design Development and Deployment (MLOps) of high-impact predictive models and automated systems. The role leads Organizational Change Management for AI adoption manages complex stakeholder interfaces across federal and state lines and manages the AI Strategy budget required for AI-driven transformation. Furthermore the position manages State and Federal AI Initiatives within Child Support programs providing technical governance and programmatic oversight to ensure AI solutions are ethical accurate and scalable.
POSITION DUTIES
AI Strategy & Lifecycle Management
- Leads the development of AI tools and Generative AI solutions.
- Oversees the transition of AI projects from PoC to production ensuring technical feasibility and alignment with the OTHS roadmap.
- Develop and execute the product vision strategy and approach for AI that aligns with OTHS and Maryland Benefits platform and the States goals.
Technical Leadership & Accuracy Governance
- Monitors and maintains the agencys established AI governance framework.
- Conducts regular technical audits of deployed models to ensure they meet strict accuracy benchmarks and security protocols.
- Directs and oversees the AI IT team which provides strong customer service to both internal and external customers that meets or exceeds the standards set by the Department.
- Directs and oversees AI Initiatives systems training and programs to ensure OTHS meets the needs of the service population and improves IT systems processes and procedures to positively increase performance.
- Directly supervises a team of individual contributors (Data Scientists/Developers).
- Assigns workloads evaluates performance and provides mentorship on advanced AI methodologies and Generative AI implementation.
MINIMUM QUALIFICATIONS
Education: A Bachelors degree from an accredited college or university.
Experience: Two years of experience in leading and managing the full end-to-end lifecycle of Artificial Intelligence (AI) and Machine Learning Operations(MLOPs) projects.
DESIRED OR PREFERRED QUALIFICATIONS
The ideal candidate will possess:
One year of experience managing AI Strategy budget .
One year of experience managing complex stakeholder interfaces across federaland state lines.
One year experience acting as the primary Subject Matter Expert (SME) toexecutive leadership- Chief Information Officer (CIO)Chief Portfolio Officer CPO).
One year experience State Case Management System such as Child Support Management System (CSMS) and Child Juvenile and Adult Management System (CJAMS).
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. We will not consider information submitted after this candidates will be placed on the employment (eligible) list. The resulting list may be used for future vacancies with this agency or other state agencies
BENEFITS
Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee you will be responsible for paying 25% of the premiums for your medical and prescription coverage including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage accidental death and dismemberment insurance and life insurance but will be responsible to pay the full premium for these benefits.
Leave may be granted to a contractual employee at a rate of one hour for every 30 hours worked not to exceed 40 hours per calendar year.
FURTHER INSTRUCTIONS
The online application process is STRONGLY preferred. If you are unable to apply online you may mail a paper application and supplemental questionnaire to Maryland Department of Human Services EmploymentServices Attention: Stacey Nelson 25 South Charles St Room 1116-L Baltimore Maryland 21201.
If you have any questions concerning the recruitment process for this position please email Stacey Nelson at ; include the job title and recruitment # in the subject line.
If you are having difficulty with your user account or have general questions about the online application system please contact the MD Department of Budget and Management Recruitment and Examination Division at or .
TTY Users: call via Maryland Relay.
As an equal opportunity employer Maryland is committed to recruiting retaining and promoting employees who are reflective of the States diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country