Customer ServiceOffice Administration

• 401(k)
• Dental insurance
• Health insurance
• Opportunity for advancement
• Vision insurance
• Wellness resources
• 401(k) matching
• Competitive salary
• Paid time off

• Answer incoming calls and warmly greet customers and visitors
• Enter new job leads and referrals (FNOL) accurately and efficiently
• Deliver exceptional customer service with empathy and professionalism
• Perform detailed data entry and maintain accurate records
• Create and manage digital job files
• Monitor job progress and ensure documentation is complete
• Review and validate initial field documentation
• Track subcontractors and job-related services
• Support accounting and other departments as needed
• Keep the office organized and running efficiently

• 2 years of administrative or office experience
• Strong customer service skills with a positive professional demeanor
• Excellent communication skills (written and verbal)
• High attention to detail and strong organizational skills
• Self-motivated with the ability to prioritize and manage multiple tasks
• Comfortable learning new systems and software

• Experience with QuickBooks (were happy to train!)
• Familiarity with Xactimate or similar industry software

• Make a real impact helping customers during critical situations
• Opportunity to learn and grow within the restoration industry
• Work with a company that values professionalism respect and teamwork

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.