Customer Service Manager (Call Center) , Phoenix, AZ (Hybrid)
Job Location:
Phoenix, AZ - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Customer Service Manager (Call Center) Phoenix AZ (Hybrid)
About the Role
SunSoft Online is seeking a Customer Service Manager for a contract opportunity with an Arizona state agency. Youll lead and manage a frontline call center team overseeing daily operations coaching and developing staff conducting performance reviews and ensuring excellent customer service in a fast-paced high-volume phone environment.
Key Responsibilities
- Lead coach and develop a frontline phone team
- Plan assign and oversee daily work of direct reports
- Conduct one-on-ones performance feedback and appraisals
- Participate in interviewing hiring and onboarding
- Communicate and enforce agency policies; address complaints and resolve issues
- Manage dedicated Saturday shifts
Must-Have (on resume)
- Minimum 2 years leading/managing a frontline phone team in a fast-paced call center (manager level not team lead)
- Minimum 4 years experience in customer service legal financial tax banking or similar
- Strong communication interpersonal organization and project management skills
- Proficiency in Windows MS Office and Google Suite
Preferred
- Bachelors degree in business or related
- Continuous Improvement Six Sigma or LEAN experience
Additional Details
- Must be local to Phoenix (current location on resume)
- Able to clear a comprehensive background check including AZ tax compliance FBI criminal background and Level 1 Fingerprint Clearance
- Available for an in-person interview within one week
- Able to start within two weeks of an offer
To apply submit your resume with your current city and state listed.
Required Skills:
Minimum 2 years leading/managing a frontline phone team in a fast-paced call center (manager level not team lead) Minimum 4 years experience in customer service legal financial tax banking or similar Strong communication interpersonal organization and project management skills Proficiency in Windows MS Office and Google Suite
Required Education:
Lead coach and develop a frontline phone teamPlan assign and oversee daily work of direct reportsConduct one-on-ones performance feedback and appraisalsParticipate in interviewing hiring and onboardingCommunicate and enforce agency policies; address complaints and resolve issuesManage dedicated Saturday shifts
