Sr. Systems Associate (Customer Service Platform)

Who We Are

Through our service brands Hyundai Motor Finance Genesis Finance and Kia Finance Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai Genesis and Kia customers and dealerships. We provide vehicle financing leasing subscription and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow innovate and diversify we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering philanthropy and the empowerment of our Employee Resource Groups. Together we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay as an employee of HCA you are eligible for:

Medical dental and vision plans with no-cost and low-cost options

Annual employer HSA contribution

401(k) matching and immediate vesting

Vehicle purchase and lease discounts plus monthly vehicle allowances by job level:

o Associate / Sr. Associate: $350

o Manager / Sr. Manager: $600

o Director: $800

o Executive Director: $900

o VP or Above: $1000

100% employer-paid life and disability insurance

No-cost health and wellbeing programs including a gym benefit

Six weeks of paid parental leave

Paid Volunteer Time Off plus a company donation to a charity of your choice

What to Expect

The Sr. Systems Associate (Customer Service Platform) partners with business and technology stakeholders to analyze design and support the delivery of customer service platform capabilities within a product-based transformation-oriented environment. This role is responsible for capturing and documenting business requirements mapping and optimizing end-to-end service processes and translating business needs into actionable artifacts that enable incremental platform modernization. Working within an Agile framework this role supports phased migration efforts ensures alignment with business objectives and compliance standards and drives continuous improvement to enhance customer and agent experiences while supporting long-term platform evolution.

What You Will Do

1. Business Requirements Documentation & Process Analysis:

Partner with IT and business stakeholders to capture analyze and document functional and non-functional requirements for customer service platform capabilities.

Translate current- and future-state needs into clear user stories acceptance criteria and process flows aligned with product roadmaps business value and compliance standards that support platform transformation initiatives.

2. Agile Delivery & Sprint Execution Support:

Actively participate in Agile ceremonies (sprint planning backlog grooming daily stand-ups sprint reviews retrospectives) and collaborate with Product Owners and delivery teams to refine user stories and backlogs clarify requirements and validate designs.

Support sprint execution release readiness and environment coordination to ensure stable high-quality delivery of platform enhancements.

3. Platform Configuration Release and Environment Support:

Coordinate and support platform configuration activities release planning and environment management in collaboration with technical teams. Assist with the preparation validation and documentation of system releases ensuring readiness for deployment into development test UAT and production environments.

Monitor platform stability coordinate resolution of incidents or defects impacting business operations and escalate issues as appropriate.

Support sandbox refreshes data migration activities and integration testing to ensure seamless delivery of new capabilities and platform updates.

4. Testing Quality & Operational Readiness:

Plan and coordinate user acceptance testing including scenario development execution defect management and business sign-off.

Support platform stability through monitoring incident coordination defect triage and post-release validation to ensure solutions meet business performance and reliability expectations.

5. Continuous Improvement Documentation & Change Support:

Drive process optimization and standardization efforts to improve customer and agent experiences

Maintain comprehensive documentation (requirements processes configurations etc.) and support change management activities including training and stakeholder communications to drive adoption of new platform capabilities.

What You Will Bring

Minimum 8 years of progressive experience in cloud architecture infrastructure engineering or platform engineering including strong hands-on AWS experience.

Experience with cloud monitoring and observability tools such as CloudWatch Dynatrace Prometheus/Grafana Splunk or similar.

Experience working with managed service providers and outsourced vendors for cloud operations and delivery.

Experience in financial services or automotive industries preferred

Bachelors degree in Computer Science Information Systems Engineering or related technical field.

Masters degree preferred.

ITIL Foundation certification preferred.

AWS certifications (Solutions Architect Associate or Professional) and networking certifications preferred.

Deep expertise in AWS cloud architecture including multi-account strategies landing zones and hybrid cloud designs.

Proven experience designing production-grade architecture across compute storage databases networking and security

Proven experience leading large-scale cloud migrations and modernization initiatives.

Design and governance of AWS multi-account environments using AWS Organizations SCPs and environment segmentation.

Strong knowledge of AWS networking (VPC route tables security groups/NACLs Transit Gateway Direct Connect Route 53).

Strong knowledge of AWS security (IAM KMS Secrets Manager security logging/monitoring threat detection) and secure-by-design principles.

Experience with infrastructure as code (Terraform and/or CloudFormation) and CI/CD automation.

Experience with observability and operations: logging/metrics/tracing on-call practices and incident/problem management.

Experience defining landing zones shared services and centralized logging architectures.

Strong understanding of high availability resiliency fault tolerance disaster recovery and performance optimization in cloud environments.

Hands-on experience designing multi-AZ and multi-region AWS architectures.

Ability to align solutions with the AWS Well-Architected Framework and enterprise security standards.

Strong understanding of enterprise data classification encryption standards and key management in cloud environments.

Proven experience supporting or leading data center exit and application modernization programs.

Strong documentation skills and ability to produce architecture diagrams standards reference architecture and runbooks.

Strong communication and stakeholder management skills.

Ability to communicate complex cloud architectures clearly to both technical teams and executive leadership.

Work Environment

Employees in this class are subject to extended periods of sitting standing and walking vision to monitor and moderate noise levels. Work is performed in an at home and office environment.

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice at or before the point of collection about the categories of personal information to be collected from you the purposes for which your personal information is collected or used and whether that information is sold or shared so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018 as amended as amended by the California Privacy Rights Act of 2020 (CCPA).

If you have any questions about CCPA regarding California residents or HCA team members please contact the Privacy Team at .