Client Support Analyst

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About your role:
As a Client Support Analyst you will provide primary frontline support for clients resolving daytoday issues related to production quality delivery and specifications. You partner with operations technology and product teams to drive timely resolutions ensure clear communication and support continuous improvement. This role requires professionalism and discretion in a sensitive regulated environment and is subject to an extensive background check.

What youll do:

• Respond to client inquiries via phone email and/or a ticketing system documenting cases and actions taken.
• Work with the production team to audit completed mail before it is sent out to the recipients.
• Investigate and resolve issues related to production quality delivery schedules and specifications coordinating with operations and technology teams. actual pulls
• Diagnose problems identify root causes and drive resolution plans while meeting service level agreements (SLAs).
• Expedite complaint resolution by prioritizing cases escalating appropriately and ensuring timely client follow-up.
• Maintain proactive consistent communication with clients providing status updates and next steps via calls and/or Client360.
• Create and maintain detailed reports and activity logs for client and management review; summarize trends and recommend improvements. And present to the client in a daily call
• Contribute to continuous improvement by capturing recurring issues proposing preventive actions and sharing knowledge articles.

Experience youll need to have:

• U.S. citizenship or lawful permanent resident status required due to contractual obligations.
• 3 years of experience in client support or key account management preferably in financial services fintech or print/document services.
• 3 years of experience in problem-solving client issues and developing client relations.
• 3 years of experience producing client-facing updates reports and activity logs with proficiency in Microsoft Excel Word and PowerPoint.
• Demonstrated ability to manage case queues set priorities and meet defined SLAs with strong written and verbal communication skills.
• Bachelors degree in Business Communications or a related field or an equivalent combination of education related experience and military experience.
• Strong attention to detail with the ability to identify investigate and prevent errors.

Experience that would be great to have:

• Experience with data analysis or quality techniques (e.g. Excel lookups pivot tables) to identify trends and root causes.
• Exposure to workflow/ticketing practices or frameworks (e.g. ITIL) and continuous improvement methodologies.
• Experience with a print production facility.

How youll work:

• This role is onsite Monday through Friday. Fiserv considers inperson collaboration essential as working from the office supports a strong onboarding experience fosters effective teamwork and contributes to sustained productivity.
• This role requires use of a computer and audio equipment.
• This role may require being on-call during weekend and/or overnight hours on a rotational basis.

Sponsorship:
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical financial social and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training development and internal mobility opportunities.
• Medical dental vision life and disability insurance options available from day one.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental caregiver and military leave.

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Massachusetts Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.