Retail Computer Technician

MICRO CENTER is the nations leading computer and electronics bigâbox retailer offering more than 40000 of the industrys best technology products. For over 45 years our success has been built on unmatched product expertise a passion for innovation and a deep commitment to exceptional customer service.

We are bringing our newest store location to AUSTIN TX!

At Micro Center Passion Energy and Commitment arent just wordstheyre how we work grow and win together. We take pride in creating longâterm customer relationships and cultivating a workplace where associates are supported empowered and valued.

About the Role

We are currently seeking self-motivated results-driven RETAIL COMPUTER TECHNICIANS starting at $15/hour base pay with productivity incentives to increase hourly rates from $18-$35 SPIFFs. If you are passionate about customers and computers and want high earning potential based on your productivity Micro Center is the place for you!

Youll be spending up to half your time at the Service Counter where you will be easing customer concerns by walking them through their comprehensive service options that will result in repeat customers for life all while having the opportunity to earn uncapped commissions. The rest of your time will be spent in the shop diagnosing and repairing various computer devices and providing constant communication to your customers regarding their repair status.

What Youll Do

• Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers computer-related equipment and other retail products sold in the store
• Recommend various service solutions including but not limited to data backups anti-virus extended warranties and support subscriptions
• Identify diagnose and document hardware failure(s) or software problems on a variety of electronic devices including but not limited to desktops laptops mobile phones TVs and monitors
• Assemble custom computers sold by our expert build-your-own (BYO) sales team
• Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications while keeping up to date on retail products and current technologies
• Maintain a cash till handle customer transactions and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked
• Provide timely complete and accurate information directly to customers via face-to-face telephone SMS and email communication regarding their service event on a constant basis
• Ensure that customer service standards are met and that difficult customer situations are handled courteously and professionally
• Perform additional duties and responsibilities as assigned

What Were Looking For

• High School diploma or equivalent with one year of related computer service repair or technical customer service experience strongly preferred
• Industry certifications are preferred and are required within 90 days of hire (company paid)
• Excellent communication & interpersonal skills combined with the ability to multi-task and adjust priorities
• Physical requirements: lift up to 50 lbs. stand for prolonged periods of time
• Flexible availability including early mornings evenings weekends and holidays

Benefits That Support Your Growth and WellâBeing

At Micro Center were committed to taking care of our associates so they can thriveboth at work and in life. Our comprehensive benefits package includes:

• Medical Dental & Vision Coverage for regular fullâtime associates
• Competitive Employee Discount including our Friends & Family Discount Program
• Tuition Reimbursement and Education Savings Opportunities to support continuous learning
• Paid Time Off for regular associates to rest recharge and take care of what matters most
• 401(k) Retirement Plan with Company Match to help you plan for the future
• IndustryâLeading Vendor and Company Training to build your skills and product expertise
• Clear Career Growth and Advancement Opportunities across the organization

Why Micro Center

Our core promise is to take care of our associates and our customers. That commitment has guided our culture our growth and our success for more than four decadesand its what makes Micro Center a truly exceptional place to build your career.

Micro Center is an Equal Opportunity Employer.

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Required Experience:

IC