Global Product Support (GPS) Engineer IV (E4) – Sculpta Platform

Applied Materials Sculpta platform redefines precision patterning at the most advanced semiconductor technology nodes where nanometerlevel accuracy directly impacts yield performance and cost. Built on deep innovation across mechanical design motion control vacuum systems and systemlevel integration Sculpta solves problems conventional tools cannot.
This role is for senior support engineers who want true ownershipusing data engineering judgment and handson expertise to deliver fabready systems that run reliably at scale in the worlds leading semiconductor fabs.

Role Summary

The Global Product Support Engineer IV is a senior individual contributor responsible for owning and resolving the most complex field and factory issues for Sculpta systems. This role operates at the intersection of Field Service Systems Engineering Manufacturing Quality and R&D leading highseverity escalations root cause investigations and reliability improvements that directly impact machine availability and customer confidence.

This is a highautonomy highvisibility technical leadership role expected to operate independently on ambiguous highimpact problems.

Key Responsibilities

Advanced Escalation & Technical Ownership

• Own highseverity L4 system escalations driving endtoend technical resolution and closure.
• Serve as the primary technical interface between Field Service Systems Engineering Manufacturing Quality and R&D.
• Lead structured troubleshooting of complex electromechanical vacuum plasma controls and integrationrelated issues.

Root Cause Analysis & DataDriven Problem Solving

• Lead root cause investigations using system logs alarms sensor data failure analysis results and field observations.
• Perform trend analysis Pareto analysis correlation studies and fleetlevel assessments to identify systemic failure drivers.
• Quantify issue impact using metrics such as machine availability (MA) MTBI recurrence rate and customer risk.
• Translate data insights into clear technical hypotheses corrective actions and validation plans.

Reliability Improvement & CAPA Execution

• Define and drive corrective and preventive actions (CAPA) across hardware software process and operational domains.
• Partner with engineering teams to validate solutions through lab testing qualification and field verification.
• Track postimplementation performance using data to confirm sustained improvement and issue closure.

Field & Customer Support

• Provide seniorlevel technical support to key customers including onsite support during critical escalations.
• Support customer installs upgrades recoveries and early product deployments.
• Communicate complex technical findings clearly and confidently to customers and internal stakeholders.

NPI & Continuous Improvement

• Support New Product Introduction (NPI) and early customer ramp activities with structured databacked field feedback.
• Identify recurring failure patterns and lead continuous improvement programs (CIPs) to improve uptime reliability and serviceability.
• Contribute to improvements in diagnostic coverage monitoring and data quality.

Knowledge Capture & Technical Leadership

• Author and review technical documentation including BKMs CENs ISBs and troubleshooting guides incorporating databased insights.
• Mentor junior GPS engineers and Field Service Engineers in structured troubleshooting and datadriven debugging.
• Share best practices and lessons learned across the global support organization.

Required Qualifications

• Bachelors Masters or PhD in Mechanical Electrical Systems or a related Engineering discipline.
• 8 years of experience in product support systems engineering or semiconductor capital equipment
  (advanced degree may reduce required experience).
• Strong handson experience with complex electromechanical systems.
• Demonstrated ability to solve complex technical problems using datadriven analysis and engineering judgment.
• Proven ability to operate independently on ambiguous highimpact technical challenges.

Preferred Qualifications

• Experience with vacuum systems plasma chambers robotics motion control or RF subsystems.
• Strong experience with data analysis and visualization tools including JMP advanced Microsoft Excel (pivot tables macros/VBA Power Query) or similar tools.
• Experience analyzing large data sets from system logs alarms sensors fleet data and field reports.
• Familiarity with FRACAS DFMEA fleet analytics and availability / MTBI metrics.
• Experience supporting highvolume manufacturing fabs and customer escalations.
• Strong written and verbal communication skills with customers and senior technical leadership.