IT Professional Services Director
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Job Location:
Milwaukee, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Current Employees: If you are currently employed at any of the Universities of Wisconsin log in to Workday to apply through the internal application process.
Position Title:
IT Professional Services DirectorJob Category:
LimitedEmployment Type:
RegularJob Profile:
IT Director II (Inst)Job Duties:
School/College/DivisionDescription
Employees at UWM in the Department ofUniversity IT Serviceswork in an innovative collaborative and casual-work environment with flexible work/life balance schedules. If you are a motivated results-oriented individual who wants to make a real difference with our team community andthe campus we encourage you to apply!
Job Description
TheIT Professional Services Directorprovides enterprise leadership for strategic IT planning portfolio and program management service management and organizational change initiatives across the university. Reporting to the Chief Operating Officer/Deputy Chief Information Officer this position ensures that technology investments services and delivery models align with institutional priorities.The Director coordinates for all major IT projects the full lifecycle of investments and leads teams responsible for project management business analysis communications and training and service/process management whilemaintainingfiscal accountability policy compliance and service excellence.
Key Job Responsibilities:
Provide strategic leadership for enterprise IT initiatives and advise senior leadership on technology operations service delivery and investment alignment.
Develop and maintain IT policies procedures and governance practices in collaboration with campus partners to ensure consistency and compliance.
Serve as the primary liaison to internal and external stakeholders representing departmental priorities and fostering effective collaboration.
Lead and develop professional staff and subordinate managers promoting operational effectiveness accountability and a culture of service excellence.
Oversee the universitys IT project and service portfolio including prioritization governance performance reporting and risk management.
Monitor portfolio health manage interdependencies and recommend adjustments to resources sequencing or scope.
Provide executive leadership with regular briefings on portfolio performance risks and strategic outcomes.
Direct IT Professional Services functionsproject management business analysis communications and training and service/process managementensuring consistent methodologies and tools.
Advance business process improvement organizational change and service maturity initiatives in partnership with academic and administrative units.
Ensure fiscal stewardship and effective allocation of resources.
Exercise full supervisory authority including hiring performance management and workforce planning.
Strengthen organizational capability through coaching training and professional development.
Additional Information:
- This position doesnotoffer visa sponsorship. Applicants must be legally authorized to work in the United States at the time of hire.
- Selected candidates willbe requiredto completeanI-9form to verify eligibility to work in the U.S.
- This position offers a hybrid-flexible schedule with a minimum expectation of one on-campus day per week during theinitialtraining and onboarding period to support effective integration and collaboration. As the employee becomes fullyestablishedin the roleadditionalremote work options may be considered based on performance operational needs and team alignment.
Minimum Qualifications
- 5 years of experience managing complex IT or information systems projects to successful completion
- 2 years of experience leading supervising and developing professional staff
- Demonstrated experience leading or overseeing enterprise initiatives involving project management business analysis and/or organizational change across multiple stakeholders or functional areas
- Demonstrated experience partnering with diverse stakeholders to deliver enterprise-level solutions
Preferred Qualifications
- Bachelors degree or higher in Information Systems IT Business or a related fieldby date of hire
- 10 years of progressive experience in IT or business leadership roles
- Experience with multiple project delivery methodologies (Agile Waterfall hybrid)
- Experience leading enterprise process improvement or organizational change initiatives
- Knowledge of IT service management practices (ITIL or similar)
- Experience working in higher education
Target SalaryRange:$112800 $115000 annually
Final compensation will be based on the candidates knowledge skills and experience.
Applications Instructions
Interested applicantsare required toapply online andprovide acover letterand resumeaddressingyour professional level work experience as it relates to all required and preferred qualifications.
Note:Applicants must complete all required fields and attach all required documents prior tosubmittingthe online of therequired documents listedprior to the application deadlinewill bemarked asincompleteand will not beconsidered.
In instances where the Search and Screen Committee is unable toascertainfrom the candidates application materials whether they meet any of the qualifications they may be evaluated as not meeting such from acover letter andresume will not bereviewed.
Finalist candidates(s)will be asked toprovide three professional/supervisor references through an external reference checking tool. References will not be contacted prior to candidates being notified.
Apply electronically by the application deadline date of May 20 2026. Questions about this position should be directed to Angelee Vang at .
Reasonable Accommodations
Pursuant to university policy UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability please contact or . This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.
Confidentiality of Applicant Materials
UWMis a State agency and subject to Wisconsins Open Records not however reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsins Open Records certain circumstances the identities of final candidates and/or the identity of the appointed applicant must be revealed upon request.
CBCand Reference Check Policy
Employment will require a criminal background the prevention of sexual misconduct seriously. As such you and your references will be required to answer questions regarding any past findings of sexual violence and sexual harassment or any pending allegations of sexual violence or sexual harassment.
Annual Security and Fire Safety Report (Clery Act)
For theUWMAnnual Security and Fire Safety Reports (i.e. Clery Report) which includes statistics about reported crimes and information about campus security policies see or call UWMs Dean of Students Office Student Union 345 at for a paper copy.
Employment Authorization
In compliance with federal law all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
UW is an Equal Opportunity Employer
Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age pregnancy disability status as a protected veteran or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds perspectives and skills and encourage all qualified individuals to apply.
Required Experience:
Director
About Company
We are the Universities of Wisconsin. Each of our 13 universities offers its own strengths, stories, and life-changing opportunities that create real-world impact.
