Staff Technical Support Engineer
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps Flexera provides award-winning data-oriented SaaS solutions for technology value optimization (TVO) enabling IT finance procurement and cloud teams to gain deep insights into cost optimization compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer supplier and industry data powered by our Technology Intelligence Platform that enables organizations to visualize their Enterprise Technology Blueprint in hybrid environmentsfrom on-premises to SaaS to containers to cloud.
Were transforming the software industry. Were Flexera. Withmore than 50000 customersacross the world were achievingthat goal.Butwe knowwe cant do any of that without our team.Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans Come and see whywere consistently recognized by Gartner Forrester and IDCas a category leader in the marketplace.Learn more at
Revenera is seeking a customer service professional with a love of problem-solving to join their Technical Support Department.
If you have exposure to coding academic or self-taught and customer service experience - this role is a logical step in your career.
Responsibilities:
- Verify support agreements
- Create and update support cases/service requests
- Provide support assistance on specific Revenera Software products
- Accept service requests which were not resolvable by the 1st tier team
- Replicate customer issues in-house regardless of OS
- Own and resolve support inquiries of medium to high level complexity
- Provide timely responses and regular updates on support cases
- Transition issues to the Engineering team for further investigation when the case is unable to be solved within the specified guidelines
- Contribute to the knowledge base and actively use the existing documents in the resolution of support cases
- Properly document support inquiries using the CRM system
- Provide mentorship and training to Technical Support Engineers as needed
- Proactively keep management informed of critical customer issues/concerns
Required Experience & Skills:
- Bachelors degree in a technical related field or equivalent work experience
- Experience providing technical support for Windows Linux and other UNIX operating systems and related software
- Basic programming and scripting knowledge in one or more languages including C C# Java and Powershell
- Strong customer orientation and dedication
- Good communication and interpersonal skills (works well individually and as part of team)
- Fluent in verbal and written English
- Ability to manage multiple tasks
- Enjoys problem solving and approaches them analytically and methodically
- Eagerness to learn new technologies/skills
- The ability to replicate a customer issue in-house regardless of OS
- Familiarity with developer software tools
- Windows administration skills
Desired:
- Technical Support experience a plus
- Experience working in a SaaS environment
- Understanding of Revenera products
- Salesforce Experience
- Experience working with SOAP and REST APIs
#LI-Hybrid
#LI-DL1
#TechnicalSupport
Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by local/national laws policies and/or regulations.
Flexera understands the value that results from employing a diverse equitable and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI(Diversity Equity and Inclusion)council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.
We encourage candidates requiring accommodations to please let us know by emailing.
Required Experience:
Staff IC
About Company
Flexera specializes in IT management software, optimization & solutions. Let Flexera help control & manage your software & IT costs so your business can grow.
