Service Desk Engineer (Level 1)

At EduThing we deliver outstanding managed IT services to the education sector supporting schools with reliable friendly and expert technical looking for a Service Desk Engineer (Level 1) to join our growing Service Desk team.

About the Role

As the first point of contact for our customers youll play a vital role in delivering exceptional IT support to schools and education environments. Youll assist users over the phone and via email troubleshoot technical issues remotely and ensure every customer receives a professional and positive support experience.

This is an excellent opportunity for someone looking to build a career in IT within a supportive education-focused MSP.

What Youll Be Doing

• Providing first-line technical support via phone and email
• Troubleshooting basic IT issues including:
  • Password resets
  • Software issues
  • Connectivity problems
  • Hardware troubleshooting
• Logging and managing incidents within our ticketing system
• Prioritising support requests based on urgency and impact
• Escalating more complex issues to senior engineers
• Guiding customers through problem-solving steps clearly and professionally
• Following up with customers to ensure issues are resolved
• Supporting network and security troubleshooting activities
• Collaborating with internal teams to resolve technical issues efficiently

What Were Looking For

Were seeking someone who is:

• Customer-focused and patient
• Passionate about IT and technology
• A confident communicator both written and verbal
• Friendly and professional on the phone
• Organised with strong time management skills
• Eager to learn and develop technical skills
• Comfortable working as part of a team
• Able to stay calm under pressure

Desired Technical Training

• AZ-900 (Microsoft Azure Fundamentals)
• Google Workspace Administrator Certification

Your Development at EduThing

At EduThing we invest heavily in our people. Youll benefit from:

• Ongoing mentoring and coaching from experienced engineers
• Internal technical training
• Access to Pluralsight learning resources
• Opportunities to develop cloud networking and security skills
• A collaborative and supportive team culture

Why Join EduThing

• Work in a meaningful sector supporting education
• Friendly and collaborative team environment
• Clear development and progression opportunities
• Exposure to modern cloud and managed IT technologies
• Be part of a company that values innovation teamwork and excellent customer service

Apply Today

If youre looking to start or grow your IT career in a dynamic education-focused MSP wed love to hear from you.

Join EduThing and help schools succeed through technology.

Required Experience:

Junior IC