Senior Program Manager, Change Management , Intelligent Talent Acquisition

Do you believe that organizational change should be measured by outcomes not announcements Do you get frustrated when leadership aligns on a direction and nothing changes at the team level Do you have the instinct to detect whats not working before it becomes a crisis and the discipline to make the fix stick If so keep reading.

Intelligent Talent Acquisition (ITA) is building a change management capability that doesnt exist yet at Amazon. As a Change Management Domain Lead youll be embedded within a specific area of ITA not as an observer but as a trusted partner who builds relationships with the teams you support translates leadership decisions into team-level action and feeds honest signals back up. You are the reason change lands not just launches.

Youll operate within a closed-loop change management system: detecting signals (through data and perception) validating changes where appropriate implementing with clear ownership and persona-specific communication and closing feedback loops visibly. You wont work in isolation youll be one of four domain leads managed by a Senior Manager who sets methodology standards and deploys the team fluidly based on organizational priority. Your domain may shift as ITA evolves. Your methodology wont.

This role is for someone who earns trust by showing up consistently listens before prescribing and measures success by whether the original problem got better not whether people followed the new process.

Key job responsibilities
Signal Detection & Domain Intelligence:
- Build deep relationships within your assigned domain understand how teams actually work not just how theyre supposed to work
- Surface signals through data and perception: whats working whats breaking what people are saying and what theyre not
- Distinguish between noise and signal not every complaint is a change candidate; not every metric dip is a crisis
- Report signal patterns to the CM Lead with clear recommendations on what warrants formal intervention

Change Validation & Implementation:
- For high-stakes changes: design validation approaches with representative teams define success criteria before the test starts and measure whether the original problem is resolving
- For lower-stakes changes: move fast with a clear rationale not everything needs a pilot
- Translate every change by persona: ICs hear what changes for them managers hear what they do differently leaders hear what they inspect
- Ensure every change in your domain has a named owner and visible accountability

Feedback Loops & Institutional Learning:
- Close every feedback loop visibly: were doing this were not and heres why or we need more time
- Track adoption vs. outcomes flag when compliance is performative rather than meaningful
- Capture lessons from every change cycle and feed them back into the system so the next change is better
- Build trust by making feedback matter teams should see their input change how things are done

A day in the life
You start the day reviewing adoption data from a process change that rolled out two weeks ago the numbers look fine but youve heard from three team leads that its creating extra work nobody anticipated. You document the signal and draft a recommendation for your CM Lead. Mid-morning you sit in on a team standup not to present anything but to listen. After lunch youre facilitating a feedback session with managers who piloted a new workflow. The pilot worked in two teams but not the third you dig into why and update the validation criteria before recommending whether to scale. You close the day by writing a visible feedback response to a concern raised last month: heres what we heard heres what we did about it heres whats next.

About the team
ITA Business Operations & Change Management is the operating system for Intelligent Talent Acquisition the organization that builds the products science and technology behind Amazons hiring. BizOps tells leadership whats happening and why. Change Management ensures that when we decide to do something about it it actually happens.

Youll report to the Senior Manager of Strategic Operations & Change Management and work alongside three other Domain Leads. Youll partner daily with BizOps colleagues covering People & Org Health Vendor Management and Strategic Communications. Your domain assignment may evolve as ITAs priorities shift we deploy where the need is greatest.

Were building this function from scratch. If you want a mature playbook this isnt the role. If you want to help write one that other orgs will eventually copy it is.

- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Experience working cross-functionally with tech and non-tech teams
- Experience communicating and presenting to senior leadership
- Bachelors degree or 5 years of professional experience

- Experience implementing change management successfully transitioning programs into large-scale operations
- Experience using data and metrics to back up assumptions evaluate outcomes and make data-driven decisions
- Change management certification (Prosci CCMP) or equivalent practical experience
- Experience working embedded within or closely alongside product engineering or science teams
- Experience in talent acquisition HR operations or people technology organizations
- Experience working with distributed or regional teams

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at VA Arlington - 115600.00 - 160000.00 USD annually