Senior Change Manager

ABOUT US

At HUB International we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals families and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn grow and make a difference. Our structure enables our teams to maintain their own unique regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is a global insurance and employee benefits broker providing a boundaryless array of business insurance employee benefits risk services personal insurance retirement and private wealth management products and services. With over $5 billion in revenue and almost 20000 employees in 600 offices throughout North America HUB has grown substantially in part due to our industry leading success in mergers and acquisitions

OVERVIEW

As a member of the Change Enablement team within the Technology Engagement and Enablement team the Senior Change Manager is a strategic leader who drives enterprise wide adoption of complex high-impact technology and operational initiatives. You will own change strategy for critical programs anticipate organizational resistance before it surfaces and design adoption approaches that turn skeptics into champions. At HUB we pair Change Management methodology with a deep focus on the user experience and at this level youre not just executing changeyoure shaping how HUB thinks about change.

In this role you will lead portfolio-level change initiatives across multiple business lines mentor junior change managers and serve as a trusted advisor to senior leadership on transformation readiness and risk. Your work directly influences whether HUBs most strategic investments succeed or stall.

WHAT YOULL DO

Strategic Change Leadership

Own end-to-end change strategy for enterprise initiatives with high complexity broad organizational impact or significant business risk

Lead multiple concurrent change initiatives across different business units geographies or functional areas

Translate business strategy into change strategy ensuring transformation efforts align with HUBs operational priorities and change appetite

Present change readiness assessments and recommendations to subject matter experts and/or leadership with confidence and data-backed insights

Advanced Impact Assessment & Strategy

Design and execute sophisticated change impact assessments that evaluate organizational readiness across cultural structural process and technical dimensions

Identify patterns across initiatives to inform enterprise-wide change capabilities and anticipate where resistance will emerge

Conduct stakeholder analyses that account for power dynamics influence networks and informal leadership structures

Develop risk mitigation strategies that balance speed of delivery with sustainable adoption

Challenge project assumptions when change impacts are underestimated or timelines are unrealistic

User-Centered Change Innovation

Lead discovery work with end users to surface unmet needs hidden pain points and opportunities to improve the change experience

Design change interventions that go beyond standard playbookspiloting new approaches testing assumptions and iterating based on what works

Build feedback mechanisms that create continuous learning loops throughout initiative lifecycles

Synthesize qualitative and quantitative data to tell compelling stories that shift stakeholder perspectives and drive decisions

Champion design thinking and human-centered approaches across the change management practice Leverage Change Champions Chief Operating Officers (COOs) and end users to deliver a user-centric approach to change management

Innovation mindset you bring curiosity of how AI and innovation can support and provide efficiency to our roles and to our users

Adoption & Measurement Excellence

Partner with project sponsor and Technology Business Partners to define adoption success metrics and KPIs that connect change activities to business outcomes (productivity retention error reduction user satisfaction)

Build measurement frameworks that track leading indicators of adoption not just lagging metrics

Partner with the project manager on post-implementation reviews that extract lessons learned and inform organizational change capability

Partner with business leaders to establish baselines set targets and report on adoption progress with transparency

Use data to make real-time course corrections during rolloutspivoting strategies when evidence demands it

Cross-Functional Influence & Collaboration

Serve as the senior change advisor embedded in high-stakes project governance influencing scope timing and delivery decisions

Build coalitions across Technology and Operations Lines of Business and Corporate Functions to align on change approach and shared accountability

Identify when to escalate risks when to coach teams through challenges and when to let delivery teams own the solution

Represent the Change Enablement team in leadership forums demonstrating the strategic value of change management

Navigate organizational politics with diplomacybuilding credibility even when delivering difficult messages

Participate actively and vocally in project meetings to stay closely aligned with delivery activities timelines and emerging impacts

Using an integrated planning approach advise leaders on change risk and mitigation strategies to help minimize change fatigue when possible

Team Development & Practice Building

Mentor Change Managers and other team membersproviding coaching feedback and opportunities for skill development

Contribute to the maturity of HUBs change management practice by refining methodologies building templates and sharing best practices

Lead knowledge-sharing sessions and retrospectives that elevate the teams collective capability

Identify capability gaps across the organization and recommend solutions (training tools or structural changes)

Model the behaviors and mindsets that define excellence in change management at HUB

WHAT YOU BRING

Required

6 years of change management experience leading complex enterprise-scale initiatives in large matrixed organizations supporting enterprise technology or digital transformation

Proven ability to independently manage multiple projects balancing priorities timelines and deliverables

Strategic thinking and executive presenceyou can hold your own in senior leadership conversations and influence without authority

Expertise in change methodologies (Prosci ADKAR Kotter Agile Change)

Proven ability to design and execute sophisticated change impact assessments that uncover hidden risks and readiness gaps

Advanced stakeholder management skillsyou know how to navigate resistance build coalitions and create momentum in ambiguous environments

Data-driven decision makingyou use metrics to measure adoption demonstrate impact and refine strategies

Exceptional communication and storytellingyou make complexity accessible and turn insights into action

Experience presenting to all levels of the organization including executive leadership

Coaching and mentoring experienceyou develop others and elevate team performance

High autonomy and initiativeyou see around corners anticipate needs and take ownership without waiting for direction

Expertise in MS Office including PowerPoint Excel Word and SharePoint

Preferred

Working knowledge of insurance brokerage operations (commercial lines personal lines or employee benefits)

Change management certifications: Prosci CCMP or equivalent advanced credentials

Experience supporting AI/automation initiatives digital transformation programs or large-scale system implementations (ServiceNow Workday Microsoft 365)

Hands-on experience with tools such as Cerkl ServiceNow Workday and Smartsheet

Background in organizational development behavioral science user experience research or related disciplines

Experience building or scaling change management practices in growing organizations

Travel required: up to 10% travel

WHY THIS ROLE MATTERS AT HUB

HUB is undergoing a period of accelerated transformationscaling AI capabilities modernizing core systems and evolving how we serve clients and operate as an organization. The Senior Change Manager role is critical to ensuring these investments translate into measurable business value and sustained competitive advantage. Youll join the Change Enablement team within the Technology Engagement and Enablement department thats building the enterprise change capability HUB needs to navigate complexity move faster than competitors and make transformation feel achievable rather than overwhelming. If youre ready to lead change at scale and shape how HUB adopts the future this is your opportunity.

JOIN OUR TEAM

Do you believe in the power of innovation collaboration and transformation Do you thrive in a supportive and client focused work environment Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization When you joinHUB International you will be part of a community of learners and doers focused on our Core Values: entrepreneurship teamwork integrity accountability and service.

Disclosure required under applicable law in California Colorado Illinois Maryland Minnesota New York New Jersey and Washington states: The expected salary range for this position is $ 110000 to $118000 and will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role we encourage you to submit your application. By doing so we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance FSA HSA and 401(k) accounts paid-time-off benefits such as vacation sick and personal days and eligible bonuses equity and commissions for some positions.

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.

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