Lead Veterinary Receptionist

Lead Receptionist Fleur Pet Hospital Des Moines IA

Fleur Pet Hospital is a locally owned full-service veterinary clinic dedicated to providing compassionate high-quality care for pets and peace of mind for their families. Our team values kindness respect and teamwork. We treat each pet as our own and every client as a valued partner in their pets health.

Were looking for an experienced dependable Lead Receptionist to take ownership of our front desk operations. This role is ideal for someone who enjoys client interaction while also handling the behind-the-scenes responsibilities that keep a clinic running smoothly.

About Fleur Pet Hospital

Fleur Pet Hospital is your trusted veterinarian providing wellness exams emergency care microchipping vaccinations dental care and more for cats dogs rabbits pocket pets avians and pot-bellied pigs in Des Moines Indianola Norwalk Runnells Altoona Carlisle Urbandale and West Des Moines.

Located in the heart of Des Moines weve been serving local families and their pets for decades. Were proud of our friendly atmosphere high medical standards and genuine connection with our community. Every team member plays a role in making our hospital a place clients and pets trust.

What Youll Do

• Serve as the primary point of contact for client service and front desk operations
• Deliver a consistent high-quality client experience from check-in to check-out
• Answer phones schedule appointments and manage client communications
• Oversee appointment flow and help maintain an efficient daily schedule
• Assist with staff scheduling using Stripe
• Order clinic supplies and pet food and manage inventory levels
• Enter invoices and maintain accurate financial and inventory records
• Process payments and assist with billing inquiries
• Keep the reception area clean organized and welcoming

What Were Looking For

• Previous experience in a veterinary medical or high-volume customer service setting
• Strong organizational and problem-solving skills
• Ability to multitask and stay composed in a fast-paced environment
• Comfortable with computers scheduling systems and basic administrative tools
• A professional calm approach when handling client concerns
• A genuine passion for animals and client care

What We Offer

• Competitive pay based on experience
• Paid time off and paid holidays
• Employee discounts on veterinary services
• A supportive team-oriented environment
• Opportunities for growth and increased responsibility

How to Apply: If youre ready to take ownership of the front desk and play a key role in both client experience and clinic operations wed love to meet you. Submit your resume and tell us about your experience.