Customer Service Associate
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
1 hour ago
Vacancies:
1 Vacancy
Job Summary
Job Overview:
We are seeking a detail-oriented and client-focused Customer Service Associate to provide high-quality support and issue resolution for existing clients in the FX and CFDs trading industry. You will be responsible for handling client inquiries across multiple communication channels while ensuring accuracy professionalism and an excellent customer experience.
What You Will Do:
- Handle client requests and resolve issues via live chat phone calls and email.
- Navigate multiple systems while ensuring accuracy and attention to detail.
- Escalate complex issues to relevant specialists using Salesforce or Jira.
- Provide timely updates to clients regarding their request status.
- Verify client-submitted documents for specific regions on an hourly basis.
- Prepare and interpret reports and documentation with accuracy.
- Attend internal training sessions and meet required assessment targets.
- Achieve quarterly KPI targets set by management.
- Perform additional tasks as assigned by the manager.
What Makes You a Good Fit:
- Prior experience in the FX and CFDs industry is required.
- Strong communication skills in English and Bahasa Melayu.
- Experience in customer-facing or client support roles.
- Strong troubleshooting analytical and multitasking abilities.
- Customer service-oriented mindset with strong attention to detail.
- Bachelors Degree in Business Administration or related field.
- Self-motivated reliable and able to work independently.
- Comfortable working in a fast-paced performance-driven environment.
