Content Specialist, Service Operations
Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Assist with the maintenance of accurate articles:
-Supports the uploads of updated macros and other content to multiple platforms: SalesForce HelpJuice/Knowledge Base and PandaCare
-Self-starter and able to work independently with minimal supervision
-Able to work on multiple projects while delivering within deadlines
Support articles updates in line with latest SOP releases:
-Keep abreast of monthly SOP updates and assist Manager to update relevant content accordingly
-Ensure that SOP updates are accurate and uploaded in a timely manner
Liaising with local teams for translations:
-Monitor content translations and ensure completion within strict deadlines
Assist Manager with other tasks on an ad hoc basis:
-Support Manager with ongoing projects on an ad hoc basis
Qualifications :
Good English communication skills
Familiarity with CS SOPs
Meticulous and high attention to detail
Remote Work :
No
Employment Type :
Full-time
About Company
As the worlds leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europes largest tech platforms, we enable ambitious talent to del ... View more
