Business Systems Analyst

Key Responsibilities

• Provide Level 2 support for production applications and systems handling incidents escalated from L1 teams.
• Analyze troubleshoot and resolve application and configuration issues.
• Perform root cause analysis (RCA) and share preventive measures for recurring incidents.
• Monitor application/system health and proactively address potential issues.
• Manage P1 / P2 incidents ensuring timely resolution and communication with stakeholders.
• Collaborate with Development Infrastructure and DB teams for complex issue resolution.
• Execute and support deployments patches and configuration changes as required.
• Maintain incident records documentation and knowledge base articles.
• Participate in oncall / weekend / holiday support rotations as required.
• Ensure adherence to SLA and support best practices.

Education Qualifications:

• Any UG/PG
• Will be good if graduated with Hospital Management Science Operation Management

Work Experience:

• Minimum 3 to 4 years of experience in Technical Support
• Experience in 247 production support coverage

Technical Skills

• Strong handson experience in Application Support / Production Support.
• Experience working with logs monitoring tools and alerting systems.
• Understanding of REST APIs basic debugging and request/response analysis.
• Experience with ticketing tools (ServiceNow JIRA Remedy etc.).
• Working knowledge of ITIL concepts (Incident Problem Change Management).

Soft Skills

• Strong analytical and problemsolving skills.
• Good communication and stakeholder management abilities.
• Ability to work under pressure in production environments.
• Multi-tasking skills
• Strong documentation and reporting skills.
• Teamoriented mindset with ownership and accountability.

Nice to Have

• Knowledge of Databases (SQL queries basic performance analysis).
• Familiarity with Linux/Unix commands and basic system troubleshooting.
• Experience supporting Healthcare systems or large enterprise systems.

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.