SME, AMXL

AMXL team is responsible for edifice & drive the next generation Operation instrumentation for Amazons Heavy and bulky business to deliver best in class customer experience and other soon-to-launch exciting new businesses. with planned expansion we expect volume to grow several orders of magnitude this year and in the future. Come be a part of a 9 Fulfillment and Distribution network across India serving highly engaged customers ! This is a unique opportunity to play a key role in initiatives to solve challenging and interesting problems as we build the first ever distribution network and operation capabilities tailored to grocery and ultra-fast customer offerings.

Key job responsibilities
As domain expert and consultant for all system/process queries you are expected to
for AFTX/FaaST as the SPOC for AMXL business catering to solving issues with system and related API for IB (VAST ePOD etc) and OB (MTR Rodeo among others). Seek out right teams to raise SIMs work on resolution with speed.
interface to external (AFT/Trans/Category/SnOP) teams on system or process related issues. Owning mechanisms of updates blurbs in MBRs towards systemic changes and progress on plans.
level best practice identification design and standardization. Benchmarking with NA/IN ops on processes executing must haves and owning up OP asks.
with network SME to follow up on critical ticket (Sev 3 and above) for resolution.
owner of new tools and/or process design related to AFTX / FaaST
as the interface between network SME and FC to drive execution of software/process changes
learning and development support for new hire managers
the system configuration change and optimization within FC control scope
data analysis to support FC process health checks through standardized tools
end-user documentation in consultation with network SME to reduce associate and Manager learning curve

- Experience implementing repeatable processes and driving automation or standardization
- Experience in running SQL queries and data mining
- 3 years of team management experience
- 3 years of project/program management experience
- 1 years of working cross functionally with tech and non-tech teams experience
- 3 years of cross functional project delivery experience
- Bachelors degree within last 12 months in Engineering Technology Science Operations Research Robotics Mathematics or related fields or a Associates degree and experience working for Amazon or any Amazon subsidiary or affiliate

- MBA or Masters degree

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