Mainframe Technical Support Specialist

At VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow.

VicRoads empowers our people to learn and grow focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community moving.

VicRoads is progressing August 2022 we started on a new chapter when the Victorian State Government partnered with Aware Super Australian Retirement Trust and Macquarie Asset Management to operate registration and licensing services on its behalf.

We work collaboratively with the Victorian State Government to ensure we fulfill regulatory requirements deliver State projects and safeguard customer data. The Victorian State Government retains sole responsibility for road access infrastructure and safety.

• Annual Salary Range:Commensurate with Experience

• Employment Type: Ongoing - Full-Time

• Usual Work Location: QV 180 Lonsdale Street CBD/ Work from home

Are you passionate about creating products and experiences that not only meet user needs but also captivate their hearts and minds Are you excited about the challenge of balancing customer desirability with business viability technology feasibility and broader business strategy to deliver exceptional experiences If so we have an incredible opportunity for you!

We are seeking a talented and driven individual to join our dynamic Technology Operations team. As a team member you will play a pivotal role in working with our business and helping to support and provide engineering services to the digital platform. You will work alongside a group of passionate professionals who are dedicated to delivering innovative solutions that exceed customer expectations.

Your team is part of the Technology division a team that are truly collaborative and passionate and work closely together to deliver outcomes that positively transform the way our customers use our services.

About the Opportunity

Were seeking an experienced Mainframe Technical Support Specialist to play a critical operational role in supporting VicRoads modernised mainframe platform rehosted on AWS using Innowake technology. This role sits at the heart of systems that underpin essential licensing and registration services across Victoria including the Driver Licensing System (DLS) and Vehicle Registration and Identification System (VRIS).

As part of a 24x7 Level 2/3 support function youll be responsible for maintaining the stability performance and resilience of a complex cloudintegrated mainframe environment. You will support batch processing CICS middleware interfaces and Tomcatbased applications working across mainframe AWS infrastructure databases and modern application stacks. Operating in line with ITIL practices youll manage incidents problems service requests and major incidents contributing to root cause analysis and the implementation of longterm fixes.

Youll collaborate closely with cloud engineers DevOps teams DBAs vendors as well as internal Registration & Licensing operational teams. Beyond daytoday support youll play an active role in performance monitoring capacity planning security reviews and continuous improvement initiativeshelping to uplift platform stability enhance resiliency and support VicRoads broader strategy of application simplification and modernisation.

This is a handson technically deep opportunity for someone who thrives in complex environments values highquality customer service and wants to contribute to missioncritical systems that deliver real outcomes for the Victorian community.

About you

Youre an experienced technical support professional with 5 years experience who thrives in complex missioncritical environments and takes pride in keeping essential services running smoothly.

This role requires the ability to obtain and maintain a Baseline Security Clearance. As such Australian citizenship is mandatory.

What youll bring:

• Proven experience managing incidents problems changes releases and service requests in large complex IT environments aligned to ITIL practices

• Strong technical breadth across hardware software databases and cloudbased platforms with deep troubleshooting capability across multitier systems

• SMElevel experience supporting modernised mainframe environments ideally hosted on AWS

• Handson expertise with:

  • COBOL Java JCL CICS Linux and IBM MQ

  • Innowake / Micro Focus runtime environments including Procedural Java generated by Innowake

  • Mainframe batch scheduling preferably using ControlM

• Demonstrated experience supporting onpremises SaaS and cloudintegrated environments

• A proactive selfstarting approach with a consulting mindset and strong problemsolving skills

• Excellent collaboration communication and stakeholder engagement skills with the ability to explain complex technical issues in clear nontechnical terms

Desirable experience includes:

• Innowake enterprise server migrations

• CI/CD tooling and practices (Git Azure DevOps)

• Linux system administration and Apache Tomcat operations/support

• Cloudnative monitoring automation and operational practices

• Lifecycle management experience covering security resilience risk compliance and access controls

• Agile delivery experience including Jira Confluence and Scrum practices

• Strong stakeholder and vendor management capability including financial and contract management exposure

Our culture

Innovation powers progress but it doesnt come without support. To attract retain and develop talented people we reward initiative and ingenuity foster collaboration and offer dynamic career development. At VicRoads we embrace diversity and inclusion and were proud our workforce reflects the community we work for.

What we offer

• Salary packaging Fitness Passport & discounts to hundreds of retailers

• Opportunities for professional and personal development

• Flexible working arrangements and family-friendly practices including 16 weeks paid parental leave

How to apply

We encourage applications from people of all genders backgrounds and you need any adjustments to our recruitment process or the role itself please let us know when applying.

Please submit your application via the Apply button.

For a copy of the Position Description please email

Unfortunately applications cannot be accepted via this email.

VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence. Please note that due to legal requirements you must be predominantly located in Australia and for certain roles predominantly located in Melbourne or Victoria.