Self-Storage Property Manager

Company:

At Spartan Investment Group our mission is to improve lives through our values. We do this by finding value-add and opportunistic investments offering solid returns to our investors providing an opportunity to grow for our partners and creating lasting wealth for everyone with whom we conduct business.

We specifically focus on self-storage (FreeUp Storage) and RV park projects while capitalizing on amazing deals in other asset 2021 we were listed as the 5th fastest growing real estate company in the US and joined the list of the top 100 owners of self-storage. We are members of the Inc. 500 fastest growing private companies in America 3 years in a row and in 2022 we were listed as #40 on the top 100 self-storage operators list.

Mission:

The mission of the Property Manageris to drive property performance through exceptional customer service operational excellence and proactive property care. Basedin Bellingham WAthis role supports occupancy and revenue growth by delivering tailored storage solutionsmaintaininga clean safe and visually appealing facility and ensuring all interactions reflect theFreeUpStorage brand. By balancing front-line customer engagement with hands-on property upkeep the Property Managerplays a key role in creating a best-in-class experience for tenants and the surrounding community.

Outcomes:

• Conversion Rate Success:Consistentlymaintaina75% conversion ratefrom leads and reservations to move-ins each month through effective customer engagement and follow-up.

• Occupancy and Revenue Growth:Achieve and sustain90% occupancyat the facility and drivemonth-over-month revenue growthby executing sales strategies pricing optimization and proactive retention efforts.

• Delinquency Management:Keepmonthly delinquency at3% or lessthroughtimelyfollow-up clear communication and consistent enforcement of payment policies.

• Property Protection and Auto-Pay:Maintain at least 80% customer enrollment in the Property Protection and Auto-Pay programs by effectively communicating program benefits.

• Customer Experience Excellence:Maintainanaverage customer satisfaction score of 4.7/5 or higheron reviews or internal surveys by delivering a consistently positive customer-centric experience.

• Facility Maintenance and Audit Readiness:Complete100% of weekly facility inspections and routine maintenance tasksmaintainingaudit readiness and ensuring safety cleanliness and functionalityat all times.

• Local Marketing Execution:Conductat least2grassroots marketing or community engagement activities per month including event participation partnerships or local outreach to promote brand awareness and lead generation.

• Accurate Record-Keeping:Maintain100% accuracy in digital records and tenant documentation with zero compliance or audit issues through consistent updates and system usage.

Competencies:

• Communication:Clearly communicates with customers and team members resolving issues with professionalism and empathy.
• Business Acumen:Understands property operations and stays current on local regulations including state lien laws.
• Customer Centricity:Delivers excellent service by matching storage solutions to customer needs and maintaining a clean safe facility.
• Initiative:Proactively identifies and addresses maintenance safety and operational needs without prompting.
• Technology Adaptability:Comfortable using business systems and adopting new tools to improve efficiency and accuracy.(MSoffice and experience with an CRM system)

Qualifications:

• Possess a valid drivers license insurance and reliable transportation.

• High school diploma required.

• 1-3 years of relevant work experience in a customer facing environment with day-to-day management responsibilities.

• The ability to work well and perform duties independently and in a team setting.

• Possess a working knowledge of computers and applications such as Microsoft and Outlook. etc.

• Competitive Full Time Hourly Rate: $23- $25per hour.
• Quarterly bonus opportunities.
• Employee discounts.
• Comprehensive benefits including 401k with company matching.
• Company paid health vision dental short-term disability and life insurance.
• Paid time off.

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